We stayed at this hotel as part of a Florida tour with Virgin Holidays for two nights.
The hotel is immaculate and everything you would expect from a hotel of this rating and price. Out of the five hotels we stayed in while in Florida this was the nicest.
The main swimming pool is huge with it's own small waterfall, lazy river ride and a water slide - which was not working while we were there. You are provided with a sun bed towel along with a towel to dry down after being in the pool. Although we hardly needed it as it was above 30 degrees centigrade for our stay. There is also a Grille by the pool although we didn't really want to spend the best part of $50 to $80 on lunchtime snacks. ( Two fruit smoothies were $21.56 without a tip!) There was also a restaurant on site but we preferred to find our own.
I used the gym facilities while there, and they were pretty good. There was almost all the machines you would require and free weights too. And best of all it was nearly empty both times i went.
The hotel is opposite a huge shopping mall, which contains four large department stores along with many other shops, and a few ok restaurants.
We didn't get chance to visit the beach club unfortunately, but there was a free bus service there which ran every fifteen minutes from 9am.
My only real complaint was the parking issue. On arrival i attempted to find somewhere to park while trying to avoid the valet parking, as i know there is a charge for this - as i had done in all the previous hotels we had stayed in throughout Florida. I twice tried to park and was told no i must valet park! So eventually i gave in and stopped right in front of the hotel where two valet guys immediately attempted to open our doors before we had even stopped! Our luggage was then rushed out of the car by another extremely eager bell boy, and my car was taken away to a carpark somewhere on site. About an hour later i realised i had left some stuff we needed in the boot/trunk. So i telephoned the valet reception and asked if it would be possible for me to get the small items out of the boot myself. Apparently this was not allowed so they had to get my car. After walking down to the valet reception, i then waited a further ten minutes for my car just to get my trainers/sneakers and gym gear out of the boot. This just seemed so ridiculous. You have to pay for valet parking, you are not allowed to go to your own car, and you have to be incovenienced waiting for your car to turn up whenever you want it. At the end of our stay we where appalled to find the valet parking was $30 per day before tax! The hotel isn't even in the main part of Miami! As we had been giving tips to the valet parking guys, despite not being completely happy with the arrangement, i refused to pay for this as we had not been told about the charge, (even though i suspected there would be one), nor had we the option to park elsewhere. (The mall across the road is free parking, although i'm not sure i would like to park there overnight).
I also believe there is a $15 or $18 charge per person per day, as this was mentioned on some of the literature in our room. Although we were not charged for this possibly because we had a deluxe room.
Overall a nice hotel just expect to spend a lot of money there!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Shopping, Other