Decided to book this hotel despite advices not to stay near the train station, and boy am I glad I went ahead and stayed there. Love the place the moment I stepped into the lobby, small but very lovely. The staff was helpful, accomodating and friendly, except for this guy who slammed the phone infront of us, I suspect some guests were making prank calls to the reception. But he was very nice to us.
Room was great! Huge room with huge bathroom, very spacious and very beautiful. It felt so luxurious after the many tiny rooms we had in our Italy trip. Location was good, just a stone's throw away from the shopping area, and sights but then again, Florence is pretty easy to walk everywhere. Waitress in the breakfast room was eager to please and friendly. Breakfast room is again very lovely, a nice way to start the day. I have no complaints at all about this hotel. If I ever return to Florence, I will definitly check myself in again. The only not so perfect thing was that our room has no view. It faces the building next door which is undergoing some restoration/upgrading work. Also, works at the piazza infront of the hotel is still not completed but this is all no fault of the management. Saw people hanging around the area but felt very safe. Everyone minded their own business.

This hotel was conveniently located for all of our daily outings. The room was very spacious and had a great bathroom with a nice big tub. Perfect for a nice bubble bath after a long day. The breakfast was good with a variety of juices to choose from and some hot eggs and bacon as well. My only complaint was that I did not find the front desk staff very friendly.

Two blocks from the train station and very near all the places you want to see in Florence. A tad on the expensive side but breakfast is included and the room is just amazing. Staff very friendly and accommodating. Room clean and spacious.

We recently spent 2 nights at Hotel Santa Maria Novella and absolutely loved it! It was our first visit to Italy and we can't wait to go back. We will definately stay at this hotel again. The staff were very friendly and very helpful, the room was beautiful and the buffet breakfast was amazing! We chose this hotel as it is quietly situated but within very easy walking distance of all Florence has to offer. A couple of weeks before our arrival we asked the hotel if they could pre-book Uffizi tickets for us and we were very glad that they did as the queues are horrendous for daily tickets!! There are still renovations going on in the piazza but it's not an issue once inside the hotel. The hotel is conveniently situated for arrival by train, just a 5 minute walk. All in all, a really wonderful place to stay! We'll be back!!