This hotel was absolutely brilliant – I can’t understand how the tourist board only gave it 3 stars, as it was far better than most of the 4 stars I seen.

We were a bit sceptical about the location (above the shops on a main road), but it didn’t cause any trouble at all. The rooms are huge for 3 stars, well laid out, and the bathroom was nice and modern. There are also lots of public rooms (lounges, bar, restaurant), and the roof terrace was perfect.

The staff were brilliant. We had a chat with the general manager, and he and some of the others have been there for years. Their friendliness and service was second to none.

The location was also good – 5 minute walk from the main sights (Ponte Vecchio, Uffizzi, etc). The only down side is that there are so many shops, you wallet might end up a bit light!

Overall I would have happily stayed here for a fortnight - they’ve achieved the perfect balance of old school charm and modern convenience.

This hotel is a little slice of heaven. The staff are the absolute best and was a welcome respite from the cold hotel experience in Rome. The staff is helpful and all speak good english and helped book our tours. Location is great, always clean, and perfect for our stay in Florence. The only negative was that our beds were actually cots. (not comfortable) I only wish I could bring home the sweet little ladies that served the buffet in the morning!!

We stayed at three hotels in Italy and this one was the BEST. Absolutely wonderful staff - Angleo speaks perfect English and all the staff were anxious to please guests. They clearly enjoy their own hotel.. They made you feel right at home after a long day touring. The location is in the middle of everything but just off the tourist plazas in a fancier area. The roof top terrace was a highlight. Great coffee too

The best feature of this hotel is its location. Very centrally located, and located among the best shopping. The room that we stayed in was on the 2nd floor, and was quite adequate. The room and the public areas make an effort to be truly elegant, but they only achieve a kind of faded elegance. The room was very spacious, and the bathroom was quite adequate. The location of the hotel would lead you to expect polished elegance, but it falls quite short of that. I would stay there again for the location alone. The breakfast was adequate, but it was nothing special. The staff is quite courteous and helpful.