Having lived in Dublin for a couple of years till recently, I knew the hotel and was aware it had a good reputation. Unfortunately it was undergoing an upgrade in the downstairs reception area during our stay, which meant the entry was a worksite of men, loose boards and a lot of sawdust.
They kept the mess to a minimum, it was just unfortunate the poor people at reception could not hear anyone checking in when they spoke, due to the sawing noise. We then found our room was 2 floors above reception, which meant the lovely drilling and sawing was still extremely loud (here's a suggestion folks - close up the rooms directly above the worksite when drilling and sawing is happening).
That said, for anyone else, these works are obviously only temporary, it was the grinding and groaning of the pipes that occurred every time you flushed the toilet that was more annoying. I had a word at reception about how loud it was, they promised maintenance would have a look - it was just a let down that upon returning late that evening, the noise was still there, and there was no word or note from the hotel. I mentioned it again upon checking out the following morning- and there seemed to be no record of the complaint.
They asked if we wanted to talk to someone more senior to complain, to which I replied that I had already notified you of the problem, as a quality hotel, I would hope that you take my advice this time and fix the problem and do not let down any more customers.
As an aside - I am a big fan of Aqua Di Palma bath products, big plus for the Westbury having these. Big minus for not replacing the used bottles for the 2nd day - that is a bit cheap.
Oh - and another bizarre thing - there is a great drip coffee maker in the room - however there are no tea making facilities, when we enquired about this we were told you have to order tea via room service. I have NEVER encountered this in my life. Very strange :0
Overall it is in a great location (as are many other hotels in Dublin though).. The staff were friendly and helpful.. I would recommend in a few months time AFTER the renovations are over :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other