Hi Alistair,

Thank you for your feedback.

Well I must say that I am shocked and disappointed at the quality of your stay. This is, without doubt, the worst review we have ever had and I apologise unreservedly. However, and not in any way making excuses, please let me address some of the individual issues mentioned.

Each year Euro Hostels Ltd lease this block of student apartments during the university summer vacation. As such we are extremely limited as to what we can and cannot do during our 12 week tenure and, of course, are not permitted to 'plumb' any of our IT or telephone lines in reception. Unfortunately, and I hate it too, these lines can only ever be taped to the carpet and nowhere else. We try to keep it tidy but tape on the floor can only ever be so tidy.

We do enforce a strict no smoking policy in all of our buildings. To this end we often have people smoking at the downstairs door to reception. Unfortunately this smell sometimes makes its way up to the customer area. It has been duly noted that this practice needs to be further addressed.

As for the cleanliness of your apartment I can only but apologise. It appears that your flat was not cleaned to our usual standards (if at all by the sound of it). It doesn't appear that you made a complaint at the time of your stay, to give us a chance to rectify the situation, so can only assume that you didn't. We would have definitely made amends if you had.

I would like, however, to make amends now and have you and your friends return. As such I offer you a complimentary stay for 2 nights during June or July 2008. Please contact me on the email address below to make a booking.

Kind regards,
Steve Mackenzie
stevem@euro-hostels.co.uk