Just returned from another seven-night stay and again the hotel staff and ammenities exceeded expectations start to finish. Have stayed at Club Quarters Trafalgar Square for 30+ nights in past six months and anytime I've made a request regards anything, the staff from housekeeping to front desk have been quick to help and make any arrangements. This includes a room fridge and stepping machine being bought ot my room within five minutes. When my AC was on the blink, got it fixed asap. What amazed me this past stay, is the courtesy of all front desk staff. They make checking in a breeze and hassle free and truly seem to love their job as they smile and appear genuinely interested. Highlights for me are always the cleanliness of the entire building and rooms. The bathrooms are relatively small, but shower has superb water pressure. Flat screen tv's can be angled for viewing from bed or chair seating. Room includes coffee/tea facilities. Complimentary umbrella in room. All nine hotel floors have bottled spring water available near elevator for guests along with a 'supply' closet that is a nice touch. I have used the same-day laundry service and excellent value for the convenience. Having previously stayed at the five-star Sofitel nearby in Waterloo Place, this quality hotel is a gem and truly exceptional value at WELL under half the price and you get more included. One comparison, at other hotels, rare to get complimetary internet access and Club Quaters have several options for that. Obviously, perhaps the best 'selling point' is the location as it truly can't be beat as on the doorstep of everything that is anything London. Can get to the hotel in 45 minutes from Heathrow via Heathrow Express to Paddington then Bakerloo Line to Embankment and a short 5 minute walk up Northumberland Avenue. Club Quarters really is a treasure that has been buried too long and easily deserves a higher ranking in all London hotels at Trip Advisors.

We stayed for one night for a short break in the capital. Club Quarters Trafalgar Square is in the perfect location for exploring all that London has to offer. The hotel is spotlessly clean and has a recently refurbished feel - plush carpets and high quality furnishings. The staff are very professional and accomodating and check-in and out was faultless. The lifts are a bit comical but didn't detract from a great overall experience. You would be hard pressed to get a nicer hotel in a better location for the price (check out the londontown website for a great weekend rate).

My husband and daughter (12) joined me for the first part of my stay as we combined business with a holiday. We paid for an upgrade which got us a larger room with a tiny kitchenette. My daughter slept in a sofa bed converted from a single armchair - it was perfectly comfortable. With the sofa-bed out it did not leave us a lot of room and we had only two useable chairs. Other than that it was fine.

The kitchenette enabled us to self-cater our breakfasts (the savings basically paid for the upgrade) - I recommend using the M&S store at Charing Cross station for supplies as they have a better range than the Tesco Express on the corner). We particularly loved the water dispenser (more money saved), the self-serve amenities cupboard and the laundry area. Free internet in rooms was great too - it is still not a normal offering in UK hotels. Plenty of TV channels, not just the fre-to-air ones that you sometimes get. Seems a lot of thought has been put into what people really want in a hotel.

My company is a "club member" so we used the lounge on the ground floor a couple of times - it was excellent with happy hour, internet access, comfy chairs etc.

The staff were all very good and I saw none of the behaviour or attitude reported by other reviewers.

After my family left I moved to a downgraded room. I was given a disabled room (I am not disabled), but it was more spacious than normal so I was happy. I particularly like the MP3 connection to play music through the TV speakers.

Two really small complaints - the air-con was inadequate and we did feel quite warm especially at night. Couldn't leave the windows open due to street noise (not really noticeable when the windows were closed). The other tiny problem is that there is no in-room safe, but there are free safe-deposit boxes in reception.

The real highlight though is the location - a few steps away from Trafalgar Square and close to so many wonderful sights. The tube stations (two to choose from) are also close to take you wherever you need to go.

The room rates are very reasonable. Overall I would highly recommend this hotel and I expect to stay there next time I am in London.

Trafalgar Square is on the doorstep. The Houses of Parliament, Downing Street, Westminster Abbey are a short (and very interesting ) walk from the front door.
The only word for the location is UNBEATABLE.

The hotel shares a building with The Grand. The lobby is what one would expect of a 'Grand' hotel.

One of the best things about the building is the thickness of the carpets in the corridors which absorb all sound. Unusual for a hotel in a city centre over a weekend, we did not hear one single sound from other guests...no doors opening or closing, no footsteps outside the room, nothing.

The windows are double glazed against the traffic sound and are pretty effective.

Rooms are high-ceilinged, beautifully finished and equipped to high standard with internet access available on the flat screen TV. (Keyboard is in a drawer.) This proved handy when we were looking for restaurants.

The service is rather impersonal, but the response to our our only problem was swift. (There was no sound on the TV when we arrived.)

We paid just over £500 for three nights, not cheap, but this included a £10 per night charge for an extra bed in the double room. Where else in London could an adult stay in such style for so little money?

We went out for breakfast. There are plenty of places to eat all around...Garfunkels, The Old Shades pub etc.

My only complaint was a communication problem when booking. I tried to book a studio room, I thought I had booked a studio room but had a doubt, I phoned back to check that it was, and spoke to someone who was charming but not a native English speaker. It was not until we opened the door of the room that we found it was NOT a studio. (The hotel was fully booked.)

Given the location, the comfort, and the sheer pleasure of spending a weekend in London our disappointment did not last long.

Staying at 8 Northumberalnd Avenue has spoiled me for any other location in the capital. I would rather spend a few days here than a longer time anywhere else.