My husband and daughter (12) joined me for the first part of my stay as we combined business with a holiday. We paid for an upgrade which got us a larger room with a tiny kitchenette. My daughter slept in a sofa bed converted from a single armchair - it was perfectly comfortable. With the sofa-bed out it did not leave us a lot of room and we had only two useable chairs. Other than that it was fine.
The kitchenette enabled us to self-cater our breakfasts (the savings basically paid for the upgrade) - I recommend using the M&S store at Charing Cross station for supplies as they have a better range than the Tesco Express on the corner). We particularly loved the water dispenser (more money saved), the self-serve amenities cupboard and the laundry area. Free internet in rooms was great too - it is still not a normal offering in UK hotels. Plenty of TV channels, not just the fre-to-air ones that you sometimes get. Seems a lot of thought has been put into what people really want in a hotel.
My company is a "club member" so we used the lounge on the ground floor a couple of times - it was excellent with happy hour, internet access, comfy chairs etc.
The staff were all very good and I saw none of the behaviour or attitude reported by other reviewers.
After my family left I moved to a downgraded room. I was given a disabled room (I am not disabled), but it was more spacious than normal so I was happy. I particularly like the MP3 connection to play music through the TV speakers.
Two really small complaints - the air-con was inadequate and we did feel quite warm especially at night. Couldn't leave the windows open due to street noise (not really noticeable when the windows were closed). The other tiny problem is that there is no in-room safe, but there are free safe-deposit boxes in reception.
The real highlight though is the location - a few steps away from Trafalgar Square and close to so many wonderful sights. The tube stations (two to choose from) are also close to take you wherever you need to go.
The room rates are very reasonable. Overall I would highly recommend this hotel and I expect to stay there next time I am in London.











