This is a small boutique hotel, but it offers a really pleasaant place to stay in the heart of London - location is first class. I booked this late and decided to treat my wife to a night in the west end. We both loved the modern chic ambiance and the staff were so helpful with nothing being too much trouble. Cocktails were great and really kick started our evening out. I cannot judge food other than breakfast - the selection was excellent and really enjoyable.
The room was clean and well kept - we had a problem with our heating, but this was quickly rectified by a very helpful porter.
If you are looking for personal service, this is the place for you, so rare in London nowadays! A thoroughly enjoyable night away in the bright lights - perfect location for theatres and restaurants. I would definitely return again.

We stayed in the Covent Garden hotel for a long weekend over the May Bank Holiday, arriving on Friday and departing on Sunday. We booked a deluxe double for our stay and were in Room 6. Initially I was a bit disappointed with the room as it's on the ground floor and faces out onto Shaftesbury Avenue so you can see people on the buses going by! However, the quality of the room and the bathroom (plus the blinds, curtains and sound proofing in the room) is such that you soon forget exactly where you are as it's so quiet there!
The check-in was very efficiency and the staff were very friendly and helpful.
The location is fabulous as you're in the heart of Seven Dials and so it's no distance to go shopping in Covent Garden, or go down to Soho or to any of the theatres. Excellent location, but so bad for the wallet!
We met some friends on the Saturday evening and it was no problem for them to meet us in the residents lounge for cocktails. The hotel was very accommodating in this regard.
We had breakfast included in our room rate, and the breakfast is also great. Couple of niggles - it seems to take a long time for food to come out to you and so it's not too hot when it arrives. The buffet for the continental breakfast it great - there's lots of choice, but the honey pot that's out on display is full of honey so old that it's gone granular and it's impossible to get it out of the dish. But, small things in comparison to everything else.
The shower in our room was to die for! I was drying my hair and I heard my partner getting into the shower. Then I heard the shower go off ... then two minutes later I heard it go back on again - yes, he'd got back in to the shower to have another go - it was that good!!
We would definitely return to this hotel for another long weekend - just have to save up first!

We decided to book on the basis of a really friendly and helpful reaction on the phone having also considered The St Martins Lane Hotel (went for the evening to Asia de Cuba, glad we didn't stay !!).The same smiley receptionist checked us in, when we got to our room we had obviously been upgraded to one of the best suites (loft suite)which was totally unexpected, fantastic split level room with two bathrooms and loads of space.Lunch was bistro style but well done, smiley and efficient.Great location for shopping and generally chilling out.Breakfast next day was not quite so well done, slow (very busy sunday) but again smiley staff and OK food.They do serve real, loose leaf tea which is a real pleasure these days.We would definately stay again,it is a small hotel but that was really part of the charm.

When my husband and I first arrived I was slightly alarmed to see the small size and apparent informality of the lobby, but I need not have worried. This is a really nice hotel in a wonderful location, if you plan to go to go to any shows. Most of the theatres are within walking distance, even in the cold, March drizzle!
Our room was lovely, with a good sized bath and great amenities.
The finest thing about this hotel is the very young and accommodating staff. I was not feeling well for most of this trip, and they were very kind and considerate, right up to request for cereal at 10PM.
The attached restaurant is quite good, in my opinion. It's no more expensive than any other good restaurant in London. They were willing to offer items that were not on the menu to accommodate my illness.
In all, a friendly and helpful staff in a very nice, small hotel.