We decided to book on the basis of a really friendly and helpful reaction on the phone having also considered The St Martins Lane Hotel (went for the evening to Asia de Cuba, glad we didn't stay !!).The same smiley receptionist checked us in, when we got to our room we had obviously been upgraded to one of the best suites (loft suite)which was totally unexpected, fantastic split level room with two bathrooms and loads of space.Lunch was bistro style but well done, smiley and efficient.Great location for shopping and generally chilling out.Breakfast next day was not quite so well done, slow (very busy sunday) but again smiley staff and OK food.They do serve real, loose leaf tea which is a real pleasure these days.We would definately stay again,it is a small hotel but that was really part of the charm.

When my husband and I first arrived I was slightly alarmed to see the small size and apparent informality of the lobby, but I need not have worried. This is a really nice hotel in a wonderful location, if you plan to go to go to any shows. Most of the theatres are within walking distance, even in the cold, March drizzle!
Our room was lovely, with a good sized bath and great amenities.
The finest thing about this hotel is the very young and accommodating staff. I was not feeling well for most of this trip, and they were very kind and considerate, right up to request for cereal at 10PM.
The attached restaurant is quite good, in my opinion. It's no more expensive than any other good restaurant in London. They were willing to offer items that were not on the menu to accommodate my illness.
In all, a friendly and helpful staff in a very nice, small hotel.

My wife and I stayed at the covent garden hotel. We had originally booked for the week before,but our son became ill and we could not make it. Thanks to the kind support of the staff, (particularly Selvin), we were able to change our reservation more than once. When we did finally arrive we found we found the hotel and the staff both relaxing and helpfull.

We would recomend to anyone.

The Covent Garden Hotel is an object lesson in the renovation of an old building (in this case a former hospital) into a luxurious, modern boutique-hotel. Part of the success here is explained by the meticulous attention that has been paid to the detail: only genuine, high-quality materials have been used throughout; there is nothing ersatz – no fake marble columns made of plastic or anything tasteless or tacky. The rooms are sumptuously decorated and kitted out with a winning combination of antique furniture and mod cons (flat screen TVs, DVD players, fast Internet connection...). Bathrooms are designed in granite and are plush deluxe. In short, what you have here is the best of the old and the modern combined into one very elegant whole.

If the accommodation is good, then the service is outstandingly good. The staff are young and enthusiastic, nothing seems too much trouble for them and as other reviewers have remarked, they remember your likes and dislikes from previous visits – they are so good at this it’s scary! The rooms are kept in impeccable order: bed linen and towels are changed every day, and when you return after going out at night you find that the maids have visited again to turn down the bed, turn on the bedside-lights and the radio to the channel of your choice. The service here is the best I have experienced at any hotel in the UK

You can also eat very well without leaving the building. The hotel restaurant, ‘Brasserie Max’, is a fine restaurant in its own right. It is probably best in the morning, when it serves a wide range of breakfast dishes, from traditional English to continental to vegetarian to vegan – there is even a Champagne option if you are in the mood. At nighttime, though, Brasserie Max is up against very stiff competition (Covent Garden is London’s restaurant and theatre land), and, to be honest, you could eat better elsewhere in the locality for the price. I would particularly recommend Incognico (sic), which is just round the corner in Shaftsbury Avenue and within easy walking distance.

In summary, this is a luxurious boutique-hotel located right in the heart of the most entertaining part of London, offering outstanding service, superb accommodation and good food. Not surprisingly, this comes with a certain price tag. The least expensive room starts at £235 and by the time you add on tax and breakfast this bumps up to a hefty £300 ($600) per night. Clearly this is a hotel for people of means and this is indeed evidenced by the clientele (think of celebrities and their associates, media folk, international businessmen, wealthy American tourists… you get the picture). If you can afford it, though, you are in for a real treat.