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Novotel Toronto Airport: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 28 Reviews
5.0 of 5 stars
11
4.0 of 5 stars
12
3.0 of 5 stars
3
2.0 of 5 stars
2
1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#26 of 117 hotels in Toronto
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  • Rooms: 120
  • Address: 135 Carlingview Drive Toronto, Ontario M9W 5E7 Canada
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: The Novotel Toronto Airport is located right across from Toronto Pearson Airport, only 5 km from major highways and 20 km from downtown Toronto. This... This description is based on information provided by the hotel.
Fitness Center Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $97 (CAD 122) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Novotel Toronto Airport

( 4-8 of 28 )
“Good hotel, but hardly anything special”

Novotel Toronto Airport

Aug 20, 2008

I checked into this hotel late on a Thu night; stayed till noon next day to use the pool and fitness. I'm not so sure I'd return.

I had trouble finding it. It's a non-descript 5 story newer building in a weird area. Carlingview runs next to the Airport hiway. It has way too many strip clubs, along with a Hooters. There's a Moore's clothing outlet next door. Definitely not pedestiran friendly. There is an Enterprise Car Rental depot along the way.

That $10 parking is really frustrating. The front desk MUST have your licence plate number. When you get into the garage, unless you lucked out, you'll need to do stairs as you enter the hotel; a pain when you've got luggage and been driving for hours.

My room had a comfy king bed with a huge wood panel headboard. Queen sofabed with coffee table. A really long work desk; wireless internet worked well for me. Upscale light fixtures and a big wood panel head. Great tv. Sealed window, but the air conditioning worked fine. The wall prints are arty flower closeups - so don't reflect on Toronto. Because the hotel is not that old, the room has tasteful muted wallpapers in gold hues. Bathroom is spacious with a large vanity. I understand the post about the shampoo bottle hard to open!

Closet has lots of wood hangers, a safe, iron and board. The empty fridge next to it has a light inside, coffemaker above. Next to the elevators was an ice machine and $2 pop/soda.

My biggest frustration? The book in the room that describes the hotel features. Has a checkout time of 11am; I saw last minute that a sign on the room door states noon. There's no mention of a pool, whirlpool, or fitness room.

The pool has a sign stating an opening hour of 7am, but the front desk told me 6am. The clock in the pool doesn't change time. Someone has taken the clock down in the fitness room, since it too doesn't work. Why a hotel doesn't change a battery is beyond me.

Fitness room has a tv (but no remote), treadmill, eliptical, stationery bike, 3 univeral stations and some small free weights. Towels and spray to clean off the equipment. Room temperature was good, although there's no individual fans.

As you go into the pool area, there's a barrier free washroom + shower + 3 lockers all in a room that locks. The lap pool is truly that. Nice temperature. The peeling paint on the pool floor creeps me out, but there are stairs - not a ladder - into the pool. Whirlpool was not especially deep or hot, but was clean. Looks like the showers and dry sauna at the far end of the pool area rarely get used.

With the poor reviews of the hotel breakfast, I drove to a Tim Hortons which is a distance away (I've stayed in several hotels in the area, so sort of know my way around) I'm not keen on the donut shop that is down the street from the hotel.

  • This TripAdvisor Member:
    • Liked — modern hotel with lap pool and fitness
    • Disliked — not an area to go for a walk, the area is mostly strip clubs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABtraveller's Summary
Date of Stay: August 2008
Traveled with: Solo traveler
Visit was for: Quality time with friends
Age group: 35-49
Member since: January 05, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Business service
Was this review helpful? Yes No
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Average price*: $97 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice Layover Stay!”

Novotel Toronto Airport

4 of 5 stars
Dallas, Texas, U.S.A.
Jul 1, 2008

Needed to stay in a hotel due to a 11 hour layover at Torontos Airport June 24, 2008, after reading good reviews on The Novotel Airport Hotel, decided to stay there. Upon arrival, the information booth called the hotels van which came in about 10 minutes. Check in was smooth and orderly, no muss nor fuss. Forgot my swim suit in my checked baggage but the pool seemed nice and warm and pleasant. Room was the normal size. Make sure you book your van to the airport with the check-in counter person otherwise you might miss it, do this, if possible, upon arrival.
A nice stay in a nice hotel.

  • This TripAdvisor Member:
    • Liked — Free Internet And Friendly Service And Location
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
packersbacker's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 65+
Member since: March 18, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $97 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good hotel, close to airport!”

Novotel Toronto Airport

5 of 5 stars
Ontario. Canada
Mar 12, 2008
1/1 found this review helpful

Great hotel - very convenient location, with a shuttle bus to Pearson Airport. Room was comfortable, clean and well equipped. Staff were courteous and helpful. Reasonable price.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisOntario.Canada's Summary
Date of Stay: February 2008
Member since: July 08, 2005
Was this review helpful? Yes No
Check Rates
Average price*: $97 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good overnight”

Novotel Toronto Airport

4 of 5 stars
Ottawa, Canada
Feb 27, 2008
1/1 found this review helpful

On the way south on holidays we stayed overnight at the Novotel Toronto Airport that we found very good indeed for an overnight stay near the airport. One feature is a free airport shuttle – you have to call them from the airport and board at ground level, post S5. You also need to tell them what time you are going to the airport in the morning. Another feature is ‘Le Café Nicole’ restaurant where we had a very good meal. We would recommend this hotel to travellers making overnight connections at Toronto Airport. It is excellent value for money.

  • This TripAdvisor Member:
    • Liked — Near airport
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoOttawa's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 65+
Member since: February 28, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $97 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Ok if you want to get close to the airport”

Novotel Toronto Airport

4 of 5 stars
Parma, Italy
Sep 29, 2007
1/1 found this review helpful

I needed to stay near to the airport and I found Novotel Toronto Airport perfect for my needs. Good staff, clean room, WiFi connection to Internet, ... I had only a bad experience; i wanted to know how to benefit of the free courtesy shuttle from the airport to the hotel and I asked that by e-mail and I received no answer. Finally, I made a call to the hotel when I landed and everything went ok but not receiving answer to my multiple e-mail was disappointing. Anyway, highly recommended.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacchini's Summary
Date of Stay: September 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: January 08, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $97 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Novotel Toronto Airport

( 4-8 of 28 )
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Novotel Toronto Airport Also Known As

Address: 135 Carlingview Drive, Toronto, Ontario M9W 5E7, Canada