Based on other reviews on this site, we knew that one fault at this hotel has been that some people couldn't get the grade of room on check-in that they had booked in advance. We were arriving late on a Friday night, so we made a point of telephoning a few days before to confirm that we would be arriving, and to confirm our room grade (a regular suite.) We booked the regular suite specifically because suites have queen beds and the standard rooms have double beds (according to the hotel's website.) My husband is 6' 6" and a double bed is too short!
On check-in, the desk clerk directed us to a room on the ground floor which he said was a *deluxe* suite. We were dismayed to find that it could only be called a suite because it had one room for a sofabed (not in the best condition), the television, and a mini-fridge, and a separate tiny room for the DOUBLE bed. The room also had no remote for the TV, an iron but no ironing board, and no coffeemaker. (The coffeemaker which was provided the next day, along with the other missing items, did not work...)
Even worse, when my husband went to the front desk to ask if we could change rooms, he ended up in a shouting match with the desk clerk, who insisted that we were in a deluxe suite, and that the bed in question was so a queen! (I actually took the trouble to measure the bed and look up bed size specifications the next day. It was a double.) Needless to say, we spent a rather uncomfortable night crowded into this small bed.
The next morning my husband spoke with a different desk clerk, who was mortified to hear of our trouble and promised to move us to a proper suite on Sunday at noon, which was the soonest that onewould become available. The first desk clerk also apologized to my husband for the argument, although he did try to excuse the problem by saying that the hotel had been overbooked and he "thought he was doing us a favor." And the suite into which we were moved was exactly what we'd expected from the description of the hotel's suites, with the promised queen bed, desk, tub/shower combo, and *working* coffeemaker. The carpet was badly stained, but the room was otherwise pristine and very well maintained by housekeeping. The rest of our stay was quite enjoyable. I only wish that we hadn't gotten off to such an awkward start!











