Stayed one night during a layover in Toronto before flying to Calgary. The reviews were good and the cleaniness and ammenities did not dissappoint. I probably would have ranked this 5/5 considering the price but I dropped it all the way to a 3/5 because of the hotel shuttle.
I called in advance to confirm that the shuttle was free and that all I had to do was call the hotel when I arrived at the airport that evening. Unfortunately our flight was delayed and we got in past midnight. When I called for the shuttle I was informed that the shuttle stops at midnight and i had to take a cab. The cab cost $27 dollars for a 5 minute ride. This was ridiculous. The main reason why i booked here was because of the shuttle. I was not informed that the shuttle service ends at a particular time and that the only other alternative was a money goughing cab ride.
When we got there we discussed this with the front desk and he was utterly unsympathetic. "It's a complementary service" is all he kept saying. Fair enough, but his attitude was not helpful at all.
Next morning we booked the shuttle early and made sure it was available.











