I had booked a 'cars eat too' room package for $149 per night (included self parking fee and $25 Petro Canada gas card). The room was supposed to be a king deluxe room with a sofabed -what we got was a normal king with just one chair/ottoman - much smaller than ordered. Called front desk and they gave me another room as ordered but made it very clear they were not happy with my complaining and kept me hanging on the phone for 20 minutes before 'finding' the right room as booked. They even suggested they'd put in a roll-away cot if I wanted an extra bed but I don't know where they'd put it as there was simply no room.
The hotel was very busy for a Saturday and they only had two people on check in, so we had to wait twice ... once for checking in to the wrong room and again for finding the right room. The right room was larger, but not by much.
The self parking is a zoo -- 4 floor of it but only 2 floors with elevator service so be prepared to carry your bags up/down stairs as a lot of the cars are there for 8 nights due to one of their other 'deals' where you get 8 nights parking if you stay there one night...great if you are flying away for a week from the nearby Pearson airport. Not so great if you self park.
Room decor: Old Marriott. Except for the (quite hard) Revive bed the rest of the room was tired - even a little 25 inch CRT TV. No Mini-Bar or fridge. Carpet real old (green). A/C blew all night no matter how high we made the temp. Room cleanliness left a lot to be desired - there were corks and papers under the bed and sofabed that the maid never even looked for. Glasses were dirty (lipstick) so we had to clean ourselves before using. Coffee machine did not work...but we got free coffee from the lobby.
Pet Friendly: Not as friendly as Westin offers with heavenly doggie beds, ID tags, candies, bowls, etc. They have a $30 doggie fee though.
Room service was good but far from hot when delivered: Dinner for 2 (plus grilled chicken breast for dog) was $150 including a $39 bottle of wine: Hamburger (good) with fries ($15); Fillet 8 oz was $35 with baked potato; Onion soup $8; cake $7. 18% service charge. Breakfast (2 omlets) was $35. Movie was $15.
Room noise: I think the hotel was full this night and there must have been a lot of kids as they were running up halls until quite late. We could also hear planes at the airport.
Next time we'll try the nearby Renaissance instead, but decided to stay at the Marriott because the 'pet' fee was $30 while it was $60 at the Ren. Apparently the Ren is newer and you won't hear the plane noise as much.
We had to ask for the $25 gas card included in the room rate when checking out and almost left without it after checking out. None of the front desk clerks knew anything about it and had to call the manager to get the card for me.











