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Hilton Toronto: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 170 Reviews
5.0 of 5 stars
47
4.0 of 5 stars
67
3.0 of 5 stars
21
2.0 of 5 stars
24
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#40 of 117 hotels in Toronto
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 600
  • Address: 145 Richmond Street West Toronto, Ontario M5H 2L2 Canada
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Thirty-two Story Hotel situated in heart of business, shopping & entertainment area. This description is based on information provided by the hotel.
Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $216 (CAD 271) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Toronto

( 10-14 of 170 )
“What good is reserving in advance? What has happed to the Hilton?”

Hilton Toronto

2 of 5 stars
Cranbrook, Canada
Oct 9, 2008
0/1 found this review helpful

I stayed at the Hilton Toronto in order to attend a conference. I booked in for 3 nights and made the reservation for a King size bed about 2 months in advance, noting I would arrive around 11 pm. I reconfirmed this 48 hours before arriving. Evenso, when I arrived I was given the option of taking a room with a king bed 'behind the elevator' and if I didn't think I would be able to handle the noise for it, I was offered a room somewhere else in the hotel with a double bed. It was late, so I agreed to take Room 1602 for the night, at least. What a shock I got. The elevator noise was definitely NOT the problem. This had to be the oldest, most worn and used room in the building!!! Big deal, it had a new bed and comforter. The walls were marked and dirty, the window was fogged up, and the bathroom was a nightmare. Take a look at the photos. Black mold all around the bathtub, grungy grime on the tap of the sink, paint peeling on the bathroom ceiling, etc. Yuck! First thing next morning I asked for another room. First answer was there were only Kings left 'behind the elevators' if that was what I wanted. If I did, then I had to come back at 3 pm to get the key for one. INstead, I returned to the desk at Noon, and voila... a room had 'opened up'!

For the second two nights, I was given a beautiful, standard room with a king size bed, Room 1416 (not enough space to provide photos of this good room). What a relief! It was a pleasure to stay in this room!!!

On the other hand, the conference centre was okay - just average, but convenient. The catering for the conference was FANTASTIC!!! I ate once upstairs in the main restaurant. Good food. Very expensive. Fairly attentive service.

The Business Centre leaves alot to be desired. I needed to get extra copies of something. The b & w charge is 35cents per copy (pricey, don't you think?) and you must pay for copies with a credit card. 5o copies cost me $88.00!!!!!!! Can you believe that? Of course, they got on the phone to whomever and said they rectified the error in the charge. My Visa bill hasn't come in yet, so I am not sure about that. I'm waiting. The woman in line in front of me in the Business Centre had a very similar experience.

The location of the hotel is great: right in the heart of Toronto.

I have photos of the really nice room, 1

  • This TripAdvisor Member:
    • Liked — Once I got a decent room, I would say the bed was soooooo comfortable and the pillows and duvet seemed fresh and new. Fabuloous.
    • Disliked — Being shunted into the worst room they could think of putting me in and expecting a guest to think this was acceptable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cancuks's Summary
Date of Stay: October 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Recommended”

Hilton Toronto

Oct 3, 2008

Great stay. Spotless room. Great service. Was upgraded to HHonors floor (and used points). Room very up to date. Food excellent. Free use of nearby health club. (No I don't work for Hilton.)
My only criticisms:
Candy bars and junk food in room to tempt you (not locked in mini-bar). Returned them to the front desk
Single cup coffee maker dispenses a witches brew--and not enough of it. Why do Hilton's use these dreadful machines.
Garbage cans (as with all Hiltons) so narrow virtually useless.
All Hiltons have both of the above. Ok they are nits. Great hotel.

  • This TripAdvisor Member:
    • Liked — Great views of downtown, Lake Ontario
    • Disliked — Single cup coffee dispenser / Over priced mini bar products spread around room to tempt you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2Midwest's Summary
Date of Stay: October 2008
Member since: November 29, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great location for walking downtown”

Hilton Toronto

Oct 2, 2008

We are Hilton Honors Gold members and were surprised that this Hilton did not have Valet parking? If you must drive to this Hilton be prepared to pay $30 dollars a day to park your car.

The food and room service was very good and fast.

Apparently Hilton Honors has changed their rules on gold members, they told us at check in that they did not have a room on the Executive level available so because we did not have an executive room we could not use the executive lounge, when we complained they did give us access and free Internet use as well.

If you do purchase a Gold membership be prepared to have to negotiate at each Hilton to get the upgrades you paid for

  • This TripAdvisor Member:
    • Liked — Very clean modern rooms with views
    • Disliked — Parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
r55wilson's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 50-64
Member since: April 06, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great for a solo female traveler”

Hilton Toronto

4 of 5 stars
The Finger Lakes, NY
Sep 24, 2008

As a female traveling alone, I felt very safe and attended to at the Hilton Toronto. The location was great, the concierge and desk clerks were helpful and I felt comfortable walking by myself in the surrounding neighborhood.

When I arrived back at the hotel from attending a Saturday evening concert at Massey Hall that let out around 11 p.m., two employees were stationed in front of the elevator to make sure anyone going near that area had a room key. That gave me a secure feeling as well.

It took around 12-15 minutes to walk to Massey Hall and was very easy and safe to do alone. Also, there were some decent places to eat along the way along with great places to shop.

While I could have gotten a much better deal on the room (start your bids at $80 on priceline and go up from there), it was still a good value. I called a day before my arrival and requested one of the renovated rooms on one of the higher floors and the staff kindly accommodated me. I felt very lucky!

The room was spacious, modern clean and nicely appointed, and the bed felt heavenly and comforting after a long day. It definitely felt like a business traveler's room, but I liked it and it beautifully served my needs. The only complaint is that the bathroom smelled musty/mildewy even though on the surface it looked clean. Since my stay was brief, I chose to overlook this.

I enjoyed riding the elevator with the outdoor view. Parking was easy as well and yes, it was a bit expensive, but very convenient, so no complaints!

The biggest hassle was getting into downtown. The Gardiner Expressway was closed so what should have taken 10 minutes by car took an hour. Be smart and call ahead to ask about road construction, closings, etc.

Also, while there, many streets were closed due to a movie being filmed near the hotel. This complicated getting to the hotel as much as the Gardiner Expressway being closed. While the filming was probably an unusual occurrence, it would have been good to know about this in advance.

The next day for breakfast I decided to splurge and eat at Tundra--one of the restaurants at the Hilton--because I liked the modern decor and because I had an enjoyable breakfast there once before.

Again, it's a bit costly, but the convenience and quality is worth it. For $23 (CAD) plus tax, the buffet, which has many choices, such as eggs benedict, pea meal bacon, fresh fruit and wide selection of breads/muffins, also includes tea and juice. There seem to be plenty of other nice places to eat in the area with much lower prices, so you definitely have options.

Overall I felt pleased with my experience and would stay at the Hilton Toronto again. It seems like everyone I encountered was very kind and accommodating and the location is ideal.

  • This TripAdvisor Member:
    • Liked — The location
    • Disliked — The bathroom could have smelled cleaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChicPea's Summary
Date of Stay: September 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: August 14, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice stay”

Hilton Toronto

4 of 5 stars
Lexington, KY
Sep 16, 2008

We recently stayed at the Toronto Hilton for four nights. My husband was there for a conference. We requested and received a renovated room with a view towards the CN tower. It had all the usual Hilton amenities, although it could have been slightly cleaner, especially the carpet. The bed was great and I like having a chair with an ottoman for reading. The hotel location is very convenient, with a subway stop nearby. Other than to the Distillery District, we walked and rode the subway everywhere. There is no minibar in the room, although there is a coffee/tea maker. Pet peeve: $12.95 per day for Internet service?! The indoor/outdoor pool is nice, but be for warned, the gym is being renovated, although the hotel does give you a pass for a nearby health club. They are also doing other renovation which we could not hear from our room, but was very loud in the lobby. Also, there was a loud party on our floor one of the nights (Several rooms had their doors propped open, so the party was literally in the hall!). It took two calls to security, but eventually it was taken care off.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Charge for Internet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SugarCreek's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 50-64
Member since: January 16, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Hilton Toronto

( 10-14 of 170 )
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Hilton Toronto Also Known As

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada