We typically try to stay at Kimpton hotels. They may not be the most "luxurious" hotels or have the most updated interiors, but we can always count on the service to be excellent and to feel welcome when we arrive. Plus, I really appreciate what they are trying to accomplish by taking older properties and breathing some life back into them instead of tearing them down to build hideous new chain hotels.

When I first attempted to make a reservation for our stay, the Pacific Palisades was booked and the only room offered was the penthouse sweet at $1k/night. That was beyond our travel budget so we decided to stay at another hotel. That experience was not great, so I called PP at 8:00a the following morning to see if they had availability. We were able to book a Queen Suite and I found a great PRIDE room rate discount. We quickly packed up our belongings and headed over. Since it was early in the a.m, we did not expect anything to be available (they did have room) but we were advised by the Front Desk agent to wait until later in the day. She was "trying to work something out". When we came back she had "upgraded" us to a King Suite. I think she took pity on us for the terrible experience we had the night before.

If you like Kimpton hotels, join the Kimpton In-touch program. They left me a cute amenity with a nice hand written card. It's the little things that they do that keep us coming back.

My daughter and I stayed three nights at the Pacific Palisades Hotel. We had a 1BR suite on the 14th floor, which had a balcony overlooking Robson St with nice city and distant water views. It was spacious with a sofa bed in the living room, TV armoire, chair, desk, dining table, and kitchenette. The furnishings and the room in general were a little worn, but clean. Coffeemaker with supplies were complimentary; other mini-bar items were for sale. The bedroom had a king sized bed, closet, small dresser & TV, but no safe or drapes (miniblinds only).

The reception staff were friendly, although they seemed overwhelmed and busy most of the times we passed through the lobby. We needed to do some laundry and there was a coin operated washer & dryer on site ($2 each), and they provided change and a package of detergent.

The main negative was noise from the street, even with the windows closed. Earplugs were sent up when I phoned reception, which helped a little bit. I guess there’s not much they can do about the noise until they renovate and/or install multi-paned widows. We were also next to an elevator which made a thumping noise while running. Luckily it wasn’t too busy and stayed off most of the night. Maybe a different location would be quieter.

The air conditioning unit is the living room, so we needed to leave the BR door open to keep it comfortable. This was okay for us, but could be a problem for someone needing privacy.

The housekeeping staff is exceptional. The sofa bed was pre-made, and when we opened it up, I noticed the mattress pad looked used. I phoned and someone came up immediately and very cheerfully remade the bed with fresh linens. The day after we checked out, my daughter realized she had left her change purse and wallet (with about $30) in the dresser. I called the hotel and they were already aware of it and had tried to contact me (but we weren’t home yet). They mailed them back to us, and all of the cash was there.

I booked the room via our corporate travel, so got it for a reasonable price but I wouldn’t pay the rack rate. I wouldn’t stay here again because of the noise and the fact that I’m a light sleeper. Others probably love the location.

Staying here depends on your needs. If you want to be close to shopping and restaurants this is a good choice. The property used to be a condominum, so the king suites are very spacious--the room included a living and dining area with a sink and counter...so a good choice for families and extended stays. However, this hotel is really, really run down. The room was very worn, shabby, dated and had a very odd musty odour. The bathroom was very grotty--although it was cleaned--the room is so old that it would be hard for it to look clean. They try to sell it was a funky, modern property by modern art prints on the walls and bright cushions prints...it does not work...it looks like a motel.The balcony was falling apart and dirty --not for sitting and relaxing. Consistent with a review below..i think they have a problem with security as the vancouver police were present in the morning searching for an intrudor. The room service menue (Zin restaurant) is limited and very expensive for the poor quality you get.
the staff appear to be very young and tried to do their best.

We thoroughly enjoyed our stay at this hotel, and were pleasantly surprised at check-in when we were upgraded to a one b.r. suite. Room decor was modern/asian with a citrus color scheme, which was visually refreshing.

Loved the comfy bed after the long trip to Vancouver, and had a great view from our room.

This is the first time we stayed at a Kimpton hotel, but won't be the last.