My husband and I stayed at the Bel Air from August 19th thru August 22nd. It was perfect! It was thru Mexico Paradise Getaways and had to go thru a Time Share Presentation with Luxury Resorts but still had a great time at the hotel! Food was terrific! All Inclusive means all meals and fabulous pina coladas and margaritas all the time!
The service was great and we did have to sign for all meals and drinks but were never charged for it. The pool and pool bar was great and so was the pool area. The beach is nice but walking into the water you stumble on large rocks hidden by the water.
We caught the bus, saving us tons of money from taxi cabs. The bus stop was just a few steps away from the hotel.
The Bel Air was very relaxing and comfortable...I will definitely go back there!

we spent a week in bel air. the restaurant, room service, cleaning, minibar, views, pool, beach...everything was just perfect!

We stayed at Hotel Bel Air for our honeymoon in Cancun, MX and it couldn't have more perfect. The room was beautiful, the food was great, the ambiance was very calm and relaxing, the beach was spotless and never crowded and the pool bar was out of this world. We spent six days in heaven with the nicest people ever that work at the hotel. Out stay exceeded our expectations and we were close enough to downtown and La Isla mall to just hop on the bus and get there in ten minutes. It was perfect to go out for dinners and get a change of scenery, but during the day, there is no reason to leave Bel Air. We'll go back every year! Enjoy because it is the best place to be at in Cancun!

This is the question we kept asking throughout our entire trip! It took at least three days to get replacements and in the mean time my boyfriend and I had to borrow the towels rolled up by the pool.
If you are looking for the typical all-inclusive deal with multiple restaurants to choose from then this place is NOT for you. They have only one restaurant and a sushi bar. The menu at various meal times (ie breakfast, lunch and dinner) never changes from one day to the next.
The drinks by the pool are great and if you choose to have lunch by the pool or on the beach then they'll make it happen! The food is good although the menu is pretty limited. We strongly suggest ordering a Mexican Coffee!!
Some friends of ours had to change rooms due to the fact that theirs was not cooling as it should have. The second room they got didn't either and both were beachfront.
For nightlife you'll need to catch the bus to get downtown. There are no clubs close by. Oh! And be wary of those "time share" companies who try to send you here! 90 minutes turns in to 5 hours and you will wish you booked your own trip instead of going through them for a supposed "deal".