we spent a week in bel air. the restaurant, room service, cleaning, minibar, views, pool, beach...everything was just perfect!

We stayed at Hotel Bel Air for our honeymoon in Cancun, MX and it couldn't have more perfect. The room was beautiful, the food was great, the ambiance was very calm and relaxing, the beach was spotless and never crowded and the pool bar was out of this world. We spent six days in heaven with the nicest people ever that work at the hotel. Out stay exceeded our expectations and we were close enough to downtown and La Isla mall to just hop on the bus and get there in ten minutes. It was perfect to go out for dinners and get a change of scenery, but during the day, there is no reason to leave Bel Air. We'll go back every year! Enjoy because it is the best place to be at in Cancun!

This is the question we kept asking throughout our entire trip! It took at least three days to get replacements and in the mean time my boyfriend and I had to borrow the towels rolled up by the pool.
If you are looking for the typical all-inclusive deal with multiple restaurants to choose from then this place is NOT for you. They have only one restaurant and a sushi bar. The menu at various meal times (ie breakfast, lunch and dinner) never changes from one day to the next.
The drinks by the pool are great and if you choose to have lunch by the pool or on the beach then they'll make it happen! The food is good although the menu is pretty limited. We strongly suggest ordering a Mexican Coffee!!
Some friends of ours had to change rooms due to the fact that theirs was not cooling as it should have. The second room they got didn't either and both were beachfront.
For nightlife you'll need to catch the bus to get downtown. There are no clubs close by. Oh! And be wary of those "time share" companies who try to send you here! 90 minutes turns in to 5 hours and you will wish you booked your own trip instead of going through them for a supposed "deal".

Terrible service!
Housekeeping would remove towels and not replace them for 2 days.
Constantly disturbed in my room by housekeeping (at 730am), mini-bar replacements, servicemen. No peace in my room with constant interruptions.
To order room service - i had to go downstairs to the restaurant to order as they had no menus in the rooms - defeats the purpose of room service.
Despite been over serviced in the restaurant - the waiters were usually to busy talking amongst themselves to take my order.
Best thing and only good thing was the front desk had great staff who were very friendly.