Terrible service!
Housekeeping would remove towels and not replace them for 2 days.
Constantly disturbed in my room by housekeeping (at 730am), mini-bar replacements, servicemen. No peace in my room with constant interruptions.
To order room service - i had to go downstairs to the restaurant to order as they had no menus in the rooms - defeats the purpose of room service.
Despite been over serviced in the restaurant - the waiters were usually to busy talking amongst themselves to take my order.
Best thing and only good thing was the front desk had great staff who were very friendly.

I stayed at the Bel Air, in Cancun Mexico, with 8 other women, during Memorial Day weekend (5/21-5/25). Our ages range from 25-30. It was a beautiful hotel in the perfect location! It was at the beginning of the hotel strip, not very far from all the excitement, but far enough to not be overwhelmed by the party goers. My friends and I had intentions to relax, we were able to do just that, we even partied when we were in the mood. I'd recommend this hotel to couples, friends and even families! When I go back to Cancun, Bel Air will be my first choice!

Although this hotel is not a traditional "All inclusive" resort, we were able to have that option via Expedia. It saved us all the heartache of penny pinching or not indulging. We ate until our bellies were content... and well... drinking...let's just say we had more than our share of drinks! :)

The hotel was clean and worth the price paid. It is right on the ocean and the view from our room was amazing! The conceirge staff were helpful with providing directions and recommendations. We easily booked tours from the hotel.

The staff did a great job cleaning every morning and turning down the room in the evening.

I did not purchase the all inclusive but did eat a light lunch at the hotel restaurant and it was tastey.

The hotel is a bit far down the strip but the bus is convenient and cheap so this wasn't a big issue.

We stayed at this hotel from April 18 to 21. I was impressed with the cleanliness of the hotel from the very moment I stepped foot in the lobby. The lobby is great and well-kept. Everyday the workers would sweep and wipe the floors. As it is the standard for everything that you do around Mexico, tipping goes a long way to keeping your room clean and bed made. We left $2 each morning and then when we would come back from the beach or whatever, everything was like when we first checked in. As for food, although we didn't buy the all-inclusive option, the few times we ate at the restaurant we were pleased with the selection of food and the prices were acceptable. The staff was always friendly and tried to help you whenever you had a question. The only issue we had was the language. They didn't speak English all that well, but because I knew a little bit of Spanish I picked in South America I chose to speak with them in Spanish. The room was rather large with a view of the ocean. At night we had a crystal clear picture of the waves crashing up against the shore with the moon in the background. All in all, it was definitely a good experience and I would strongly recommend this hotel.