My girlfriend & I were in cancun for 5 nites and had a very pleasent stay at the Park Royal.
The hotel is a little dated (not a lot of luxury), but very clean and a very nice place for the money.
The staff was very friendly and accommodating. The food was a little bland, and not much varity, but was ok....but we didn't go there to eat anyway....if you want real mexican food, go downtown.
We were given a suite with a logoon view, and ask for one with an ocean view and were given one. The place is family oriented, but it does have an adults only pool and bar on the upper level so you can get away from the crowds. The drinks were just so so, but a little tip and make friends with the bartender, and they get better...
All in all, we had a very pleasent stay and would reccommend it as a clean, nice, medium priced place to stay.

Great Hotel, very conveniently located in Cancun, near the Isla Shopping Mal and yet still close to the Flea Market on the street.

Good Beach, not great, but the best in that spot.

The staff was great for all our stay. My girlfriend has allergies to many foods so she can't eat from the buffet and they made her vustom food every day for dinner and supper. The italian restaurant is good too, but you have to reserve soon.

There's an access to a little mayan ruin, nothing extraordinary but it makes a great introduction and has a great view on the ocean.

Personnel is very polite and happy to answer. Currency exchange was actually at the current exchange rate, no commission taken, wish I would have know that at the beginning.

We were in an All-Included so no tip required at all and Room Service was excellent, everything was clean.

My husband and I booked a "suite" here in February and I am just now able to write about our terrible experience. To make a long story short (so you can get to other reviews) the place is outdated and dumpy. We tested the buffet when we got there and the food was so horrible. Very little variety...looked like it had been around for a long time, very bad. The "suite" was two old hotel rooms with a connecting door inbetween. Outdated wicker furniture, no king bed, two full size beds. Not very clean. There was a green film on the pool. The beach photos are deceiving. This place reminded me of a place that would be perfect for a bunch of college age guys wanting a place to crash on spring break. Families and couples stay away. Needless to say, we were there for 3 hours until we could book another hotel (Hilton - AMAZING) Also - don't use the computer in the lobby....dial up and it blocks all travel sites. We had to have our sister in the states book us the Hilton online! :)

On our first day in Cancun my husband and I had a bad welcome at the reception area. We were not given a description of where we could find the important areas such as the restaurant and bar. We got to the hotel about 4pm and were ready to eat after our trip--the only thing we got was "the snack area is outside I'm sure you'll find it". We felt we were getting the cold shoulder by one of the guys at the front desk. As much as we tried to get attended by someone else, it seemed as if we always ended up dealing with this same guy who was very rude.

We also had to find the travel agents, on our own, to book some tours and did not get introduced to the concierge until three days into our stay. They were very helpful only we wished we could've met them on our first day. The bellman was helpful as well as housekeeping. If you are looking to enjoy your stay without children I suggest you to look elsewhere.

The variety of food was not all that great as we had read in the reviews. Some of the food was cold and stale after sitting on the buffet table for awhile. The italian restaurant was the best only you have to make reservations and dress appropriately.

Make sure that you take small bills for tipping, there's alot of it! For bargain shopping on souveniers go to Market 28 in downtown, it's huge!