My husband and I booked a "suite" here in February and I am just now able to write about our terrible experience. To make a long story short (so you can get to other reviews) the place is outdated and dumpy. We tested the buffet when we got there and the food was so horrible. Very little variety...looked like it had been around for a long time, very bad. The "suite" was two old hotel rooms with a connecting door inbetween. Outdated wicker furniture, no king bed, two full size beds. Not very clean. There was a green film on the pool. The beach photos are deceiving. This place reminded me of a place that would be perfect for a bunch of college age guys wanting a place to crash on spring break. Families and couples stay away. Needless to say, we were there for 3 hours until we could book another hotel (Hilton - AMAZING) Also - don't use the computer in the lobby....dial up and it blocks all travel sites. We had to have our sister in the states book us the Hilton online! :)

On our first day in Cancun my husband and I had a bad welcome at the reception area. We were not given a description of where we could find the important areas such as the restaurant and bar. We got to the hotel about 4pm and were ready to eat after our trip--the only thing we got was "the snack area is outside I'm sure you'll find it". We felt we were getting the cold shoulder by one of the guys at the front desk. As much as we tried to get attended by someone else, it seemed as if we always ended up dealing with this same guy who was very rude.

We also had to find the travel agents, on our own, to book some tours and did not get introduced to the concierge until three days into our stay. They were very helpful only we wished we could've met them on our first day. The bellman was helpful as well as housekeeping. If you are looking to enjoy your stay without children I suggest you to look elsewhere.

The variety of food was not all that great as we had read in the reviews. Some of the food was cold and stale after sitting on the buffet table for awhile. The italian restaurant was the best only you have to make reservations and dress appropriately.

Make sure that you take small bills for tipping, there's alot of it! For bargain shopping on souveniers go to Market 28 in downtown, it's huge!

We had two moms and two 14 year olds on this summer vacation at Park Royal for 8 days. We throughly enjoyed everything about Park Royal - the food was excellent, the room always clean and beautiful and the staff very helpful and courteous during our stay. The pools were very nice and always clean and the social directors always trying to get people involved in things around the pool. They seemed to be there at all hours of the afternoon and evening.
The location of this property is great - there is the large very upscale La Isla Shopping Mall with a movie theatre right across the street with lots of restaurants if you choose to wander over there. We found bowling up the street about half a mile. We thoroughly enjoyed our evenings in the Italian restaurant on property. Make sure you make your reservations early in the day. We never had a problem getting in when we wanted to eat there if we talked to them early in the day. The buffet was varied and always wonderful too and the waitstaff very helpful and nice. A small tip went a long way at each meal. The pool area had burgers, dogs, nachos and pizza available all day. We felt very welcomed. The time share people needed a firm NO but left us alone when they got this. We did get a call to come down and get information they had for us when we arrived, which seems to be a time share introduction ploy. We thoroughly enjoyed our week at Park Royal and would not hesitate to go there again. BTW, the city bus comes by every 3 minutes and is much much more economical than a cab ride ( we were charged $20 for a cab ride one mile for the 4 of us). The bus is less than a dollar and goes throughout the hotel zone!

My gf and I (both in our early 20's) stayed at Park Royal from 6/3/08 - 6/9/08. To sum up Park Royal and our vacation in one word: Wow! Park Royal met or surpassed our expectations in every way and we'll definitely stay there again. Through Orbitz, we got the room dirt cheap and, considering how much food and alcohol we consumed all day, amounted to cheaper than Motel 6 :-) The comments are mostly positive, except for one negative comment at the end.
**Staff: Very courteous and friendly. Everyone speaks English, though I was surprised to find many local tourists (from various parts of Mexico). Tip a couple dollars here and there (especially the bartenders) and they'll make sure you get more alcohol than ice. Timesharks were not a problem ... not approached for the whole trip.
**Location: Best beach we saw in the hotel zone (we walked a little bit and were not impressed with other places). I included a picture of the beach. Across from La Isla Mall, with Starbucks, McDonalds, and other American places with American prices. Swim with the Dolphins across the street (cheap through EntertainmentPlus and easier than wasting half the day at Xcaret for the same experience).
**Grounds: As other people mention, amazingly clean. Spotless! They inform you when they clean your room's exterior windows. There's always somebody trimming or sweeping or cleaning something ... seriously!
**Food: The buffet was great. Easy to eat healthy (fruits, granola, veggies,etc). At breakfast, there is an omelette chef so you can build your own creations. Lunch and dinner were similar ... chicken, beans, nachos, fish, etc. No burgers or pizza at the buffet, but they serve it by the pool in the afternoon. The Italian restaurant was EXCELLENT (must make reservations early in the day, but if you tip 5-10 bux to the hostess, she'll reserve you for the week). We ate there 3 of the 6 nights during sunset and to the sound of live music in the restaurant. This is a 4-5 course meal, so come hungry (appetizers, breads, pastas, meat, calzone, pizza, salad bar, deserts, drinks, etc). Service in both restaurants was great.
**Bars: The swim up bar was amazing and I spent a fair amount of time at it. The other bars were busy and the alcohol was fine. You're not getting Patron, but the alcohol is good and the bartenders are generous for all-inclusive. Margarita and daiquiri are on blend 24/7.
**Room: We stayed standard and are happy since we were out of the room most of the time anyway. Housekeeping was great, theft was not a problem (get the $2/night safe and you'll be fine), no maintenance issues, TV had English channels and movies. AC is great. Very happy!
**Activities: They have games night, karaoke night, dance night, etc. Not fantastic for college, drinking crowd, but fun for families. College kids can take the shuttle at 10:30ish to go drinking at the clubs downtown.
**Water: Drink it ... you'll be fine. I brought Cipro just in case, but don't worry.
**Negatives: The internet machine in the lobby claims to charge $5.00 for 30 minutes of use and only takes CC. When I got my bill from Visa, they charged $10.00 instead of $5.00. I don't know if this is Park Royal's fault since it was an internet kiosk. In any event, I disputed the charge and Chase refunded the difference. I never heard anything back so I think it's kosher.

Overall, I will be staying there again next year and hopefully in the future. Booked through Orbitz and flew Mexicana, which meant free alcohol on the flight down, the whole stay, and the return flight. And it worked out to about $143 a night, which is awesome for what you get. I attached a few pictures below.