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Barcelo Costa Cancun: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 912 Reviews
5.0 of 5 stars
384
4.0 of 5 stars
258
3.0 of 5 stars
108
2.0 of 5 stars
93
1.0 of 5 stars
69
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#35 of 169 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 357
  • Address: Boulevard Kukulcan km. 4.5, , Lote D7 5 Zona Hotelera, Quintana Roo Cancun 77500 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Sits on the calmer side of the Caribbean Bay, on Playa Linda Beach, and approximately 14 miles from Cancun International Airport. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Swimming Pool
Check Rates: $296 (MXN4032) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Barcelo Costa Cancun

( 36-40 of 912 )
“Wouldn't stay a second time!”

Barcelo Costa Cancun

2 of 5 stars
St Helens
Aug 21, 2008
0/1 found this review helpful

I won't write an essay, just a list of good and bad points...

Good points:-

Staff were all friendly - with the exception of one barman at the beach bar .

Bad points:-

We were in a group of 10 people and so wanted a few sunbeds next to each other by the pool - (we didn't want 10, as the kids and myself were hardly ever out of the water, the most we wanted was 6 at any time). To be sure of getting these, one of us had to be out there by 6 a.m. to put towels on the beds, and even at that time most beds were already taken.

3 of the kids cut themselves in the pool over the course of the holiday. When I finally put on a mask and snorkel to have a look in the pool, I could have made a list of problems/defects a mile long. The pool needs major work doing to make it safe

The buffet restaurant was constantly running out of items of food and people had to wait quite a while for trays to be replenished, often having to ask several times.
At breakfast, there were always trays out offering the previous nights leftovers. - For example, who would seriously want pork or beef stew for breakfast - warmed up from the night before?

In the restaurants (reservation required), we were told several times that we could not have a table for 10 as it was too many people for 1 waiter - even after making this request clear at time of booking. Sometimes we were accomodated, but not always.

Drinks in the lobby bar were often in squashy plastic glasses - even the cocktails, which also came without any decoration.

Problems in the room included a toilet with broken flush which I fixed myself,a glass shower door which was grinding on the tiles and seemed in danger of breaking at any moment; Broken air con unit which took 2 days to repair and a broken light on the balcony.

The Barcelo Hotels book in the room describes the hotel beach as world class and one of the finest beaches in the Caribean...
That's a laugh. The beach is man-made and is full of little bits of pebble sized concrete lumps. The stools at the beach bar are rooted in concrete which is badly damaged/broken. An accident waiting to happen. Same problem with sun beds as by the pool.

Swimming in the ocean is only allowed within a very small buoyed area, as the hotel beach is right next to an inlet used by countless numbers of boats every day. In fact, I don't recall seeing anyone actually swimming there, and apart from myself and my 3 children, who love to snorkel, I probably saw about 5 others snorkelling over the 2 weeks that I was there...



I could continue - there's much more, but I think you'll get the picture from what's here... I wouldn't go there a second time. If I visited Cancun again, I'd definitely pay a couple of hundred quid extra per person and stay at a much better hotel.

  • This TripAdvisor Member:
    • Liked — Staff were mostly very friendly and helpful
    • Disliked — Condition of pool and beach, lack of sunbeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henhog's Summary
Date of Stay: August 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: June 28, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good Hotel...... Let's be honest here”

Barcelo Costa Cancun

Aug 21, 2008
4/4 found this review helpful

I think the whole point of this website is to give an honest report on the hotel you are staying at. So with that in mind i wont waffle on for hours talking about the resort or the trips (all of which we did were fantastic by the way)
Like many others, upon reading recent reviews before myself and my girlfriend went i had started to have reservations about the hotel and the quality of the food etc. We were ther for 2 weeks 4th Aug - 18th and heard of nothing from any one of any food complaints. Neither of us were ill and we ate some amount of food!!
I would have to say though that none of the restaurants are 'a la carte' They are however decent, run of the mill hotel calibre food. On a personal note i was quite disappointed in the Claraboya (seafood one) however not all options will suit all taste buds. We did end up eating out on a few occasions but trust me this was not because the food was terrible, it was just the monotany of eating buffet style. This is not a slant on the hotel or the food quality, as i say if you cant find something to eat in the buffet then im sorry but there is something wrong with you and you should never go on holiday on an All Inclusive basis. Lets be honest if you shovel beef stew, chicken, re-fried beans and beer etc down your neck for breakfast then there is every chance the toilet will be your best friend for a couple of days!!

The room we had was fine. Spacious, clean, well maintained and mini bar stocked up daily. Bathroom was large with a big shower. Only had a French balcony but to be honest didnt bother us, as the time of day we would consider sitting there the sun was going down the other side of hotel anyway. Think it is probably just your luck if you get one of the even bigger rooms with balcony/hammock etc. They offer the upgrade for $15 per day, and i would say its a personal choice. Having paid what we had already for our holiday i wouldnt have said it was worth it.
Was kept clean daily by the maids.

Tipping!!: Well what can i say here? Your choice what you do and how much you leave!.... I dont see what tipping staff in a buffet resaurant for instance is going to benefit you? after all its self service! In and around the bars in the complex, fair enough, maybe the odd dollar/peso's here and there may benefit you if you are spending your evenings only in the complex, but i dont think anybody should feel pressured into tipping just for the sake of it. I appreciate these guys are probably poorly paid compared to British/American standards so a few tips here and there wont hurt your spending money!

Entertainment. Was ok. Cant say too much more. During the day there was activities at the pool and at night time they had there shows. They try hard to keep you entertained! I can understand previous reviewers comments about the music. Even though im 32 i still consider myself to be young enough to appreciate good dance/house/techno music i do think they need to turn it down a notch or 2 during the day. The pool is supposed to be a leisurely/relaxing place and i cant imagine the poor chaps that had sunbeds right beside the speakers will be that chilled out!

Brings me nicely to the next point. Sun loungers!!!.. People, people, people.... what is going on with this. Not once in 2 weeks did we get to lounge at the pool! Dont know what people were doing but im sorry having every lounger taken by 7.30 am (this was the earliest i passed them on way to breakfast) is completely not acceptable. No doubt the beds are all gone quicker as heard some say they were down just after 6.00!!!....The hotel needs to do more on this eg pool staff check any beds not in use for say an hour or 2 and then chuck the towels off. There were plenty of people making make shift beds on the concrete of towels/li'lo's etc just to be by the pool. on a personal note preferred the beach anyway so was of no great loss to us but im quite sure there were many people slightly annoyed by this...
The beach is great (bit small, so bit crushed at places) maintained well with regards the seaweed (which is actually just reeds/grass) and the water was amazingly warm. Pirate ships next door are not an issue and those who complain about them are just being pedantic and have probably been annoyed by something else.

Overall this was a good resort. I would say 3 stars poss pushing 4 if the 3 a la carte restaurants were better. Ultimately it will depend how much you paid for your holiday i guess (overhear 1 chap saying he had paid over £3k for his family and was slating it) as to how you will rate it.
Location is fine....... lets be honest we would all cry out for a bus service like Cancun's back home.

Would i go back to it?..... Yes i prob would but i would look elsewhere first.

Oh ps Cancun is great. Shopping, nightlife etc is all good...... Regardless of age you do need to see the show at Coco Bongo's

  • This TripAdvisor Member:
    • Liked — Friendly, lively, location
    • Disliked — If anyting the pool sun lounger availability
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaisleyDiscoDave's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: August 01, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Older travelers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Lovely hotel”

Barcelo Costa Cancun

5 of 5 stars
Oxford, UK
Aug 17, 2008
1/1 found this review helpful

This is a bit of a belated review as we went in March 08.
word of warning to any families, people looking for a romantic getaway or honeymoon etc that between march and may it is spring break and it gets very busy and load around the hotel!!!

The hotel was very clean especially the rooms, pool gets a bit dirty from drunk kids littering but its not too bad! Staff are polite and friendly, staff at the reception don't speak much english though. Great entertainment, kayak races, evening shows with dancing, water balloon fights (my favourite!) tequila volleyball, water basketball etc. Never used the beach. Food in the buffet bit repetitive but fruit was yummy! bar gets noisy in the evenings and beach bar is always packed! downtown cancun is wonderful definatily go to La isla shopping mall !! definatily do excusions like xel-ha and tulum brilliant! also get a catermaran over to isla mujeres it is a beautiful island you can visit it all in a day on a moped or golf trolley!!(you need a passport or drivers licence) also go to cozumel, great to go snorkelling at chankanaab!!

overall my holiday was fab! you should go to the hotels its wonderful! Viva Mexico!

overall

  • This TripAdvisor Member:
    • Liked — Difficult.........EVERYTHING!!
    • Disliked — sales people saying buy this buy that
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LOTTE95's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Hobbies / interest / culture
Age group: 13-17
Member since: April 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great but.....”

Barcelo Costa Cancun

4 of 5 stars
Ilford hellhole
Aug 16, 2008
1/1 found this review helpful

Really enjoyed our stay at the Barcelo. I don't understand where the complaints come from about the food as there was plenty of choice in the Buffet and the 3 ala carte restaurants were of a decent standard. Suspect the complaints come from the chips/fries with everything brigade. The staff in the hotel were very efficient and cheerfull . The only thing that put a bit of a damper on the holiday was the fact that there were too many ignorant, self centred, young Brits in the hotel which meant you didn't exist if over 30! Also the fact that you had to get up at 06:15 if you wanted a sunbed, bearing in mind there wasn't a single German in the hotel that puts a certain myth to bed!!!

  • This TripAdvisor Member:
    • Liked — friendly staff
    • Disliked — too many young Brits (not a lover of my own race lol)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nigelric's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: December 06, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“didn't want to come home!”

Barcelo Costa Cancun

Aug 15, 2008
1/1 found this review helpful

Just got back from barcelo costa and am now very depressed! This was my second visit and i have to say that the people who say that this hotel is dirty are just weird. It is constantly being cleaned day and night. The pool was cleaned every day. The staff were fantastic - friendly and helpful. Special mention to Jesus and Beto at the Claraboya and Juany and Mary in the lobby bar. They made our holiday fantastic. Our room was lovely I spent an hour every afternoon in the hammock on the balcony - bliss! The entertainment staff were great - funny and helpful. The food was ok at the albatross and great at the claraboya and don quihote. am now trying to work out how to afford to get back next year.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindapolgara's Summary
Date of Stay: August 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: July 26, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $296 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Barcelo Costa Cancun

( 36-40 of 912 )
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Barcelo Costa Cancun Also Known As

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico