My husband, 16 year old daughter & I stayed at the Beach Palace from the 13th July until the 20th July, whilst we had a nice enjoyable holiday, we felt we could have been at any holiday resort in the world.

With 287 rooms this hotel isn’t over large and has some excellent facilities. We arrived on Sunday afternoon and where greeted with flowers and champagne or juice (no cold towels). We had a Lagoon Room on the 9th floor which was large, clean, nicely furbished, with a large balcony. The Bellboy gave us a full overview of how to use all the controls, lighting, facilities, mini bar (including soft drinks, beers and sprits), etc. On at least 3 occasions we had problems with the toilet flushing/blocking, but a call to reception and within 5 minutes was always resolved with a smile and a follow up call to check that everything was okay.

There are four restaurants at the Beach Palace and on the whole the staff were warm, friendly and couldn’t do enough for you and the food was plentiful and of good quality. However, on one occasion when we ate in La Terraza outside in the evening the service was diabolical and the food not so good!!!

The beach here is small, but you are able to swim in the sea which was nice. The pool area is okay, but word of warning by 4pm in the afternoon, pretty much the whole area was covered in shade, if you didn’t get down early enough some of the areas actually started to appear in the shade by 2.30pm. I think that this was one of the biggest disappointments for us all as usually when holidaying in Europe we are use to staying out in the sun until 5.30-6pm.

Whilst staying here we all had a range of treatments, including body scrubs, back massages, manicures, pedicures, scalp treatment and eyebrow waxing. They were all worthwhile and very relaxing, the staff were excellent. We also went over to the Moon Palace Spa for the day for us all to have a full body massage and facial which we all felt thoroughly spoilt and totally chilled, a fantastic experience and facilities.

The only tour that we managed to do whilst here was the Isla Mujeres which was fun and enjoyable, but we didn’t think the shopping stop for an hour and a half was necessary.

We stayed at the Moon Palace in April 2006 and Xpu Ha the week before this visit and all felt that both the these resorts far exceeded the Beach Palace in terms of enjoyment, facilities and friendliness, that’s not to say the Beach Palace isn’t good, just that we personally preferred the other locations.

We visited Cancun with our 13 year old granddaughter from June 19th until June 29th. The check in went very well and before we knew it we were in our beautiful room. We would rate the staff as the friendliest group we have ever encountered on numerous trips. Any problem was quickly resolved and with a smile. The trips were easily arranged and enjoyable. We would return in a heartbeat!!!
WARNING: stay away from the numerous greeters at the airport. Thinking they were from our hotel, we got badgered by them to hear about a rival resort.

We traveled to Cancun for the first time with a family of five, 2 adults, and 3 kids (3, 8. and 11). We stayed from July 2nd through July 11th (9 nights). We picked the Beach Palace hotel due to recommendation from our Costco travel agent and also from reading many reviews for this hotel from many travel web sites. We were excited to find out for ourselves from all the BIG fuss and even bad incidents that there were quite a few had reported.

Overall, all the good comments in regarding the services, restaurants (4), cleaniness of the room(s), activities, location, beautifulness of the hotel, etc. are all true.

However, there are a few very important tricks that the hotel management (especially starting from the Public Relation level to his higher management) would use to deal with you and your family mercilessly when it comes to any incident that would happen outside of the 'all-inclusive' package (food, room, and Passport Promotion tours, and round trip transportation).

First, the safety of the immediate walk ways surrounding the Beach Palace Hotel's pool (3 main pools) is extremely dangerous in term of slippery. We stayed there for 9 nights, and almost every day, we saw at least 3 people slipped and failed heavily and painfully on the slippery concrete cement or pool stairways. For our family, we failed twice on 2 separate days, even though we were being extremely careful right after the first incident.

The Public Relation officer from the hotel called me the next day and asked to see if I was Ok from the 2nd heavy fall from the day before. When I asked if I could see the doctor just to check to see if there was anything broken or damaged. My left ankle was swollen up and the skin on my knee was peeled off pretty badly from the fall. He in turn declined the offer and blamed on me that the accident was my fault because I was wearing bare foot around the pool. I asked if he would expect me to wear sandals inside a pool, so that when I got out of the water, I would never fall ?!?

He asked for a bit of time to re-consult with his management. He called me back later and offered a free doctor examination and treatment as 'the hotel's good will, but not because the hotel accepted the responsibilty'. I accepted the offer. When the doctor came, he barely lifted his fingers to do a throrough exam on my ankle or knee. The doctor told me that all he could do now was to give me a pain killer shot to ease the pain and when I get back to the US, I should see my doctor for further examination.

I accepted the pain killer shot just to get the acute pain off my entire left leg. Guess what, after the shot, the doctor told me there would be a $60 US fee to the injection. I asked him and the Public Relation officer about the 'free doctor's examination and treatment. The doctor told me that the Public Relation officer told him that he could charge me separately for all the treatment beside his visit. The Public Relation officer told me that that was what he told me at the beginning that I had to pay for all the charge incurring from the treatment. I asked him about the 'free' treatment, hotel's goodwill, doctor's visit, etc., that he offered me when he called me back. He gave me a run around and blamed on his English and mis-understanding between both of us. I asked him and the doctor that why they both didn't tell me if there would be a charge/fee before the shot, but waited after the shot. They both could not answer it and gave the own running-around version of the explaination.

I recommended that we all should stay away from this hotel until they 'completety' repair the walk-ways surrounding the 3 main pools and also guarantee a complete doctor or medical treatment due to any incident or accident that happens anywhere on their property, especially the pool.

You don't want to bring your loved one or kids to stay at this hotel, when the freak accident happens, all you get it the insulting blame from the hotel Public Relation and management to cover up their full responsibilty. Hope this helps ...

My family and I spent our vacation at the Beach Palace the week of June 21-28 for seven nights. I traveled with my husband, three teenagers and my elderly parents in their 70s. First impressions: beautiful lobby, treated with great welcome consisting of drinks and cool towels. Upon check-in at around 3 Saturday afternoon, we were informed by the friendly and informative personel that our rooms were ready. As requested, all three rooms were on the same floor, two of which adjoining. Mom and dad were lucky enough to get an ocean view room while we got the lagoon view rooms. Although all three rooms were extremely clean and comfotrable, I much preferred an ocean view room which I later requested and was transfered to the following Tuesday. The teens were more than please with their room and decided to stay in the lagoon view room.
Throughout our stay, each staff member was extraordinarily friendly and no request from us was to great for them, the servers especially. The food was also excellent, an abundant variety to please all tastes. Again, the servers were always willing to accomodate you with any special requests. For example, my mother asked a server about a Myan coffee she had heard of and the staff was willing to go out of their way to make if for her even though it was not on the menu. What a nice gesture!
We took advantage of the two included tours in our package to Chichen-Itza and Isla Mujeres. Both were all day trips but well worth it as they were extremely educational and fun with breathtaking sights. Our tour guide to Chichen-Itza, David was highly knowledgable about the Mayan culture and also quite funny. The trip to Isla Mujeres was also lots of fun with the party-animal Elite tour guides. Even though it was a mixed age group they knew how to have fun with everyone. Different activities such as snokeling, scuba-diving, a tour around the island and swimming with the Dolphins were offered for an extra fee, but we decided to relax at the Isla Mujeres Palace and had a great lunch there too. If you decide to stay on the beach, you can still have an enjoyable experience. My mother got a very good 45 minute massage on the beach for 20 dollars! We also were able to sea a variety of sea turtles a little way down the beach for about 2 dollars a person.
All in all, we had a wonderful experience. Special thanks to bartenders Zacarias and Jesus- best drinks! The Guest Service staff: Alex & Martin- always made us laugh! Housekeepers: Leticia and Alfonso-kept rooms spotless! Waiters: Daniel and Andres- made a special hot sauce for my husband at breakfast. Cesar, manager of the waitstaff took great care of my parents, always treating them with great respect and many laughs.

Thanks to Place Resorts for an unforgetable family vacation!

***Please tip staff! Most of them work very long and hard hours with smiles on their faces, not expecting anything in return.