Wow! Where do I begin?.......I booked our stay at the Beach Palace back in October, 2007 - long before the hotel was even completed, so when I read a bad review for this hotel, I was worried, because I tend to be among the critical. Upon arriving though, I immediately saw that my worries were unfounded. Unlike the previous person to post a review on here, our check-in was a breeze. We were greeted with glasses of champagne from very friendly people.

It was important to us to have an ocean-view room, so I had requested upper level, ocean-view through my travel agent when I booked our trip. Again, upon check-in, I didn't even make mention to my requested, and we were immediately given an ocean-view room on the 8th floor.

I have to say, that up until this point my opinion about "All-
Inclusive" hotels was very mid-level. Typiclly, it's mediocre accomidations, mediocre food & drinks, served by mediocre people. Not anymore! The Beach Palace has taken the concept of "All Inclusive" and given a new spin. All ammenities are top notch. The food was always very delicous, with a wide variety of selections to satisfy even the most desciminating palets. But I have to give all of the credit to the staff of people working for the Beach Palace. We have never come across a more friendly group of people who would go out of their way to see that you are enjoying yourself. That's what sets the Beach Palace apart from the rest of the hotels in the area! Everybody always has a smile, and is willing to go beyond the call of duty for you. In fact, the attention to your needs is so personal, that at any given time, you feel like you are the only one in the hotel.

Another wonderful thing, is that every evening, they provide some sort of entertainment on the main pool level. Sometimes it's movies, sometimes it's dancers, but every evening is different.

We also really loved the Sky Bar and rooftop pool. It's beautiful and very quiet. We went up ther in the evenings, because it tended to get pretty hot up there during the day.

In summery, I would just like to say that we had a wonderful time at the Beach Palace, and I have a hard time understanding how anybody could find any flaws in this place. We are already planning a return in the future. Anyone who has an up coming stay planned for the Beach Palace is extremely fortunate! ENJOY!!

First of all, this place has no beach, so if you like the beach, go somewhere else.

Second, the check-in at this hotel was the most unfreindly we have ever experienced, and we have been to Cancun many times. Diego, Julian and Miguel all took the attitude of what can we do to not please the customer. Diego was bossy, thinking we had to thank him for staying there. Shouldn't it be the other way around, after all, who's paying the big bucks to stay at this dump.

Finally, the food was well below average.

There are many better choices in Cancun and we give this place a zero rating.

before going to the beach palace i read the mixed reviews here on tripadvisor, and always wonder why the ratings would be so extreme for this property. however as we arrived we know that we chose the right place. we stayed at the beach palace for 5 nights and enjoyed every single day we were there. the property is clean and modern, and the service is superb. we got an ocean view room without any trouble, and the staff were all very attentive and courteous. the location is perfect for us as it's within walking distance to la isla mall, yet the area is not as busy as that at the top of the "7". we didnt spend much time at the roof top pool but service at the main pool was fast and attentive. the only reason that we give a 4 instead of 5 is the food. the selection is a bit limited and repetitive from each of the restaurants, and the quality of food was just ok. we actually found the room service food better, but not sure if it came from the same kitchen. however we did enjoy our meals as the staff were all very nice and friendly and it made up for the food. i would definitely recommend this place to anyone who wants a stressless vacation in cancun.

My wife and I spent 7 nights (5/20/08-05/27/08)as guests of members, at the beach palace and we had best experience ever. The service was so far above anything I have experienced before at any hotel here in the states (including some hotels @$800 night).
Check in went smooth and painless, requested oceanview and was given room 508 the view was breathtaking(see pics). Vacation coordinator Alex helped us set up all our tours and even sent us our favorite bottles of alcohol to the room(Don Julio blanco and Disaronno.(sp?)).
Restaurants were all tasty, food seemed better than when we visited the cancun palace last yr. ( Bacon at breakfast was not that leathery stuff they served last yr.) Our favorite was the Wok with sushi appetizers and a delecious Flambe dessert. Least favorite was the italian, but even that wasnt bad. Again the service at all restaurants was what really made it a great experience.
The shows at night were fun and well done. They play movies on the big screen that desends over the pool on some nights. ("forrest gump" and "the wild" cartoon while we were there). Dont miss the fire show it was spectacular.
4 Bars to choose from. rooftop, pool, sports bar, and one that had a live band performing nightly.
The view from the rooftop is amazing you can see in all directions.
the gym is small, but you can get a good workout in so you wont feel to bad for eating all the foods.
The service is what really stands out more than anything. Roberto ( a rotating manager) took care of us every chance he could including having the bartenders make us some really tasty shots such as "scoobie doo"
Drinks were good when you told them what you wanted in it, and how much liquer. I had my "don julio blanco" in everything. They have "dos equies" on tap and "tacate light" in cans. Again if you dont like the way they make it just let them know and they will adjust accordingly.
Tips are never expected by waitstaff, but they do appreciate them very much. I brought 100 single for tipping, but service was so good I got another 50 from the front desk.
Sorry for spelling mistakes I dont have time now to correct them.
We will go back again as soon as we can save up.