Third trip to Cancun, first and probably last at the Dreams Cancun. Beautiful views and private beach is really nice (no vendors streaming by selling their wares). Dolphins add a cool factor to the resort. Stayed in more expensive club section of resort which appeared to be nicer than pyramid portion. Service was slow as the ratio of service personnel to guests seemed low. While some of the staff members were very nice and eager to help, some acted like they did not much care to have us as guests. One afternoon on the club side beach hotel staff began setting up for wedding reception and kicked sand around without regard for me or sunning family members. They kind of rushed us off the beach, even grabbed my teenage daughter's towel off her chair and flipped her ipod into the sand thus ruining a pair of earbuds. We are not pompous or pretentious and would have gladly moved to another portion of the beach had someone just asked us to move. Last two nights the AC in our room went out and could not be repaired. No offer was made to move us to another room as I guess they were full. When tropical storm Dolly passed through a bunch of rooms on the lower floor of the pyramid building appeared to be flooded. We definitely found friendlier service and a better overall experience at our other (now favorite) place.

We really had a great time at Dreams. The view was so amazing and the food was really good. However, a bad thing happened to us when our digital camera was stolen from us when we checked out. What happened was that we put the camera in our kid backpack (no lock) and handed it along with other luggage to one of the doormen at Dreams so they could get stored in Dreams's storage while we were waiting for our transportation to the airport. When the transportation came, one of the doormen retrieved our luggage and the backpack and placed them directly into the car. We didn't check (our big mistake) the bags. At the airport, we found out that the camera was stolen when we tried to take a picture at the airport. We contacted Dreams but they couldn't find the camera as they said that there was no proof that the camera was there!!! It's not the camera that we cared about but the pictures (our precious memories) also got lost. So be careful when you have to keep your stuffs it Dreams' storage.

Before I left for my trip I was a reading all the reviews and the negative ones left me wondering how the hotel would be!!
I loved my trip!! The staff was excellent and very friendly! You have to keep in mind that you are surrounded by the ocean so it will get to be damp from the wind blowing the salt air!! The food, the staff, the accomodations etc... were great. All the staff greated us, by name, everyday and could not be any more welcoming!! We went to the spa twice and Adrian, the front desk employee, was great! Please belive me, you will not go wrong visiting Dreams!
We also loved!! Gloria at the front bar. She was the most caring and wonderful person. We went with a party of 12 ages 2-72 and we all had a wonderful time!!!!

My partner and I stayed at the resort for 2 weeks - the resort was beautiful. We paid the extra for a dolphin view room which had fantastic views! Our flight was delayed on the way over so was looking forward to the promised cold towel & glass of champagne on arrival - it didnt happen :(

The room was lovely - the mini bar had beers, water & sorft drinks (no snacks) & was replenished every day. The grounds were immaculately kept & staff were very friendly...our only problem with Dreams Cancun was the food. The breakfast was lovely - we had fresh omelettes every morning, the lunch was nice too. Unfortunately, the dinner options weren't so great. We went to Oceana alot of the time but even that was only so-so. One night i had the clam chowder & its lterally tasted & looked like canned chicken soap with 2 clams floating in it. My partner got salmon stuff with shrimp...when it arrived - no shrimp! It was fine for steak, but i was dissappointed by the fish & seafood selection they had.

Himitsu was worse - my boyfriends teryikai salmon was nice but I got seafood yaki soba & it was literally 2 shrimp with soft soggy noodles in gravy :(

we went on the lobster cruise which was excellent & then ate out in Captains Cove restaurant - best crab legs Ive ever had!!

Dreams is a fabulous resort - or at least it will be when they do something about their restaurants. Service was excellent - even better when u tip a dollar or 2 :)