I spent the best vacations ever. The price was good , the service was great . Also the room that we had was always clean and it had a excellent view . Put in mind that is not a 5 stars hotel and you get what are you paying .The service treated us like queens ¡¡¡¡ Believe you won´t regret.

In my opinion the only thing i enjoyed was the price of my packet, other than that It was only thing after another.

1. no a/c upon arrival in our room until the following day around 5:00p.m.. They refused to move us into another suite because it was more expensive and our packet did not include upgrades.
2. Birds, Bees, Flies, and Gnats feeding off the food for the guests.
3.Rooms smell old and furniture was outdated and in need of repair.
4.Only channel that came in clear to see was the porno channel, wee pee. Don't get me wrong it was a plus, but after a while you pretty much have an idea of how sex is perfomed.
5.The entire cieling in the restroom came down on me while i was taking a shower. just for fun they said it was our fault for running the a/c all the time. how about them apples. in closing the worst vacation i have ever been on!

Sincerly Disappointed !!!!

Knowing this hotel got less than stellar reviews we were looking for value for a large group unfortunately we took the chance.
We had 2 seniors, 2 adults, 6 young adults and a teenager. We booked 5 rooms. We got there and the grounds were nice, pools nice, food okay, rooms HORRIBLE!!!! We were supposed to have 2 rooms with king beds and the others with 2 beds. The 2 king rooms were okay, not what is pictured on the web site! They were terribly run down. The ceiling fans did not work, we had to go buy a $20 fan from wal-mart to survive.
I immediately went to the front desk to get the rooms straightened out for my family that needed the 2 beds per room, to make a long story short, I was up and down the elevator 4 times! 5 rooms later, and in tears I told them I was ready to move to another hotel. Either the rooms smelled or were non functioning. The young adults were just ready to get in a room so I accepted 1 room that had terrible air-conditioning. I finally found the manager; he noticed that I was in tears. He gave us a room with a kitchenette for the seniors in our group at no extra charge. We didn't need the kitchenette it had a refrigerator and stove, but nothing in the cabinets to use, but at least it had 2 beds and a functioning air conditioner. We had to ask for hangers, iron, blow-dryers, and washcloths. Not to mention the tv's had terrible reception, and you had to check out a remote if you wanted one. We didn't get any.
None of the window covering worked properly, they were so old they were worn out. The linens were awful, and very old. The beds did not have box springs! You have to pay $2 a day for the safe lock for your room.
They only changed bedding in our room once the 6 nights we were there. They did not change the kids bedding ever! I made sure we all tipped every day. So that was not the problem.
There was absolutely NO BEACH. The pools were nice. The food and alcohol was okay. The nightly entertainment was good. The staff and waiters were outstanding. It's too bad they don't put some $$ into upgrading the rooms. It is in a sad state. I wouldn't recommend this hotel to my worst enemy. We have been to Cozumel, Cancun, and Puerto Vallarta one other time. So I have stayed in all inclusives, this one is the bottom of the barrel!! There were only 2-3 other American families there. It was mostly Mexican families that stayed there. Not a problem, but I wondered why. The other American families felt the same way. We all encouraged each other to post our reviews.
Spend a few more hundred dollars, don't go here!

I stayed at this hotel for one night only, so I can't say anything about he food. However, the front desk staff was nice, and I got a great first impression. The pool was beautiful and looked clean. However, once I got to my room, I was sorely disappointed! The first problem was the door to the room. It is a cheep wooden door with only a lock built into the doorknob; there was no deadbolt at all. In fact, I left my room, and the lock got stuck, so the hotel desk called maintenance. It took the guy no more that 1 minute using only a screwdriver to open my locked door. Makes you feel safe at night! Also the bed was hard as a rock. I could have sworn that it was just a box spring with sheets on it. The room was clean however. Also, and these are not so bad, but there was no remote for the tv and no clock in the room. Not a problem in you are on vacation, but I was just staying one night on a layover and had to get up at 6 am. The rest of my co-workers all had similar experiences.