My fiance and I stayed at the resort the first part of March and were not disappointed at all. We arrived early, before check in time, and were given a different room as the one we were supposed to have was not ready yet. The people at the front desk were very nice and we didn't have any problems.
The room was nice, which was kind of a surprise, considering the reviews the hotel has gotten. The bathroom was huge, and the bathtub was to die for. It was very clean...no mold or broken fixtures anywhere. Shampoo and soap were provided, but I did not use them as I had brought my own.
The room was pretty basic, but had everything we needed. There was no remote for the television, but we were in Mexico and didn't intend to stay inside and watch anyway. The bed was very hard and was uncomfortable at first, but after a week at the resort, I was used to it. My fiance did experience back problems after we got home, but he has back problems anyway. The air conditioner didn't really work, but that was fine, as we were only in the room at night; it got cool enough at night to open the windows and let the breeze blow in. The ceiling fan was a big help when the room did get a bit warm (which never really happened).
The pools were very cold, but not to the point where you couldn't use them. The sun warmed them up a bit and after being in them for awhile, you didn't really notice the chilliness. The pool bar was kind of slow as far as service, but the drinks were nice and strong. There is a lack of "beachy" area with sand and what have you, but again, that didn't matter to us because we didn't spend a lot of time at the resort.
The food was not the best, but it wasn't overly terrible. There was the problem of having the same things everyday, but then again, we weren't expecting a five star hotel. The breakfast was the best and it was touch and go with lunch. I don't recommend the hamburgers. I'm not sure if it was the spices they used or the meat, but they were not very good. We didn't eat supper there too many times, as we were usually out and about. The waiters brought us the cappucino we requested on more than one occasion, which was very nice of them.
We didn't look for activities to do at the resort, because we didn't spend a lot of time there. What we saw of the entertainment during the supper hour was lacking in originality, but that might have just been the night we did have a chance to see it.
The experience we had was better than we had expected. We didn't have any problems with staff, things not working in the room, things being stolen, or anything negative. It is an older place, but it is beautiful. We would definitely go back again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure