Hmmmm...where to start. I'll start off easy on them. The food was absolutely horrid, with the same terrible buffet everyday. The staff is incredibly rude and don't help you out at all. In fact it's almost as if they play stupid with you. I remember asking a waiter if i can get a fork to eat and showed him the hand motions in case he didn't understand english (which he didn't, along with 90% of the rest of the staff), and he just stood there ignoring me for a little bit and after repeating myself numerous times, he said he doesn't know where the forks are, even though he was standing right in front of the kitchen doorway. That's just one example of numerous demonstrating how incompetent and unwilling to help the staff were. The pool is incredibly small for the size of the hotel, not to mention the water is dirty as anything. You could not see to the bottom of it, and its shallow. Absolutely Gross. The bathrooms were in absolute horrible and disgusting shape. The beach is small and the worst i've been to. It is very rocky and they charge you to sit on plastic chairs. I found that to be incredibly pathetic. The ocean water is dark, and not attractive. The elevators would constantly break and get stuck, ALL THE TIME. I had to physically pry the elevator open at one point. The beds are small and uncomfortable. The ONLY positive about this hotel is the view from the balcony, and that's if you get the view. So that was me going easy on the hotel. Now be prepared for the HORROR story. We were sleeping in our room and at about 5:00 AM, my roommate smells smoke, so he goes to investigate. Turns out there was a fire in tower 2, which is where we were staying, on the 8th floor. We had friends staying in the same tower as us, but they were on the 17th floor. NOT ONE SINGLE FIRE ALARM WENT OFF!!! People were woken up by other students kicking down doors. The staff would not do anything, the students did more to help than the staff. Some people had to tie together bed sheets to rappel down to lower floors because of the intense heat and smoke. Our friends on the 17th floor woke to thick smoke and said they couldn't see five feet ahead of them, then they had to run down 17 flights of stairs in these horrible conditions. We had to wait outside the hotel for hours on end before they let us back into the lobby, but they only let people back into the first tower which wasn't the one on fire. The staff would not allow us back up into rooms once the fire was taken care of. Why you ask? Because they were busy looting all of our things. People had their safes opened and had their personal belongings stolen, including money, credit cards, passports, laptops, luggage, phones, cameras, pretty much anything of value. I personally had my cell phone stolen but for some reason they spared my luggage. Again, the worst part about it was that NOT ONE SINGLE FIRE ALARM WENT OFF. The building was BILLOWING with smoke, not one alarm even chirped. Luckily everyone got out safely, although many people were hospitalized for smoke inhalation. One mexican worker died from what i heard before i left. Even after all of this, people were allowed to stay in the other tower, even though the toxic fumes were still in the air and very strong. Now i am sitting here sick with a fever, just came from the emergency room. My throat and lungs are killing me. You can contact me if you'd like about more specific details. All in all, this truly was a trip from hell. If you don't believe me and think i am just bashing this hotel, first of all it made the news so you can search for it on google, secondly you can go and find out for yourselves, but be warned, that is if they aren't shut down, which they definately will be.

This was my first trip to Acapulco

The front desk seems like a mexican market, "mercado" a lot of people were checking in-out, it tooks us like 30 minutes to check in. Later we knew that a lot of mexican families with their kids were checking in... school vacations just began.

They gave us a room in the second floor, the A/C was really noise, so we called the front desk to switch room, after 15 minutes waiting they moved us to a room in the 17 floor, the view was wonderful!!! all the Acapulco bay, I really love it.

Food was not so good, there was a mall a few steps away and there is a restaurant called California (buffet style), it was awesome! great food, great prices, great refreshments (you have to try the Naranjada... O M G delicious!!)

As we were all day having found in the beach, we really don t spend time at the hotel

They can impove the staff, the common areas and the building.

This hotel was a great choice in Acapulco, and really exceeded my expectations. Our room in this 18 story high-rise, faced the ocean, as did most of the rooms in these well-designed twin towers. The rooms were very clean, brightly decorated, and the beds were very, very comfortable. The air conditioning worked well and was a welcome relief from the 90 degree temperatures. Always hot water in the shower. The pool area was very relaxing, with chaise lounges in both the sun or shade, and easy access to the beach.

We didn't opt for the all-inclusive plan, but the breakfast buffet was included every day. It was great to have breakfast under the palm trees, facing the ocean, there were custom made omlettes, and a variety of choices of rolls, fruits, and prepared dishes. It was very hard for us to leave this place when our 4 days were up. At night, the hotel came alive with (every other night) entertainment among the palm trees, right next to the beach.

The international flavor of the bands seemed to please a diverse crowd, from young to old. Our room was on the 17th floor, and while it provided breathtaking views of the bay, I would have prefered a lower floor. Try to get one between 2nd and 6th.

The location of this hotel was perfect! Right in the middle of the bay, there were many stores, shopping, ATM's, banks, and even a Mall with a cinema complex, just within a few blocks. The 7-11 type stores (XOOX) were everywhere and came in handy. There also was easy access by taxi or bus, to the other parts of the city, the Zocalo and downtown one way, and the Wal Mart area on the opposite end of the bay. The buses proved to be very convienient and safe, and they made change. 40 cents for a non- air conditioned, and 60 cents for an air conditioned ride.

The reception desk in the hotel, was located in an out-of-the-way corner of the lobby, and was rather small, but the line always moved quickly and there was never a delay either at check-in or check-out. The clerks did not speak English very well, but there was never a problem. I was able to book a couple of excursions right at the tour company desk in the lobby. Avoid the Paloe (glass-bottom boat) tour, I feel the area they bring you to is old and past its day. One restaurant tip: La-Fogota restaurant, (Taxi drivers will know) open air restaurant in the busy old-downtown. Excellent Bar-B-Q chicken and french fries, less than $4 a person.

All in all, the Playa Suites hotel is an excellent choice in Acapulco, and I would recommend it to anyone. I would book this hotel again in a heartbeat!

This was a great place to stay. The staff was very accomidating and friendly. Every room had a beautiful view of the ocean and a walk out patio. The rooms were very spacious and clean. The rooms were in slight need of repairs, but nothing major. I was really surprised after reading all of the bad reviews about this hotel that everything was so great. I guess it goes to show you there are too many people that complain about every little thing, and not enough people who take the time to write reviews unless they have something to complain about. I wouldn't recommend the all inclusive (we didn't have it) but we did eat breakfast and lunch there every day. For breakfast, they have an omlet bar where you can get made to order eggs, and although there is no bacon on the buffet, if you ask for it they will bring it to your table. For lunch, they will serve you right on the beach! If you're a beach lover, this is the best! The dinner buffet wasn't great, so we went out to eat every night. The hotel is within walking distance of so many restaurants, you wouldn't have to eat anywhere twice, and we were there for 19 days. So don't let the reviews fool you. This was a very nice place for families, but if you're fussy and a snob, stay at the Mayan where it costs 30.00 for a taxi ride to go anywhere else to eat.