My family stayed at the Grand Mayan through a RCI trade. We did not have the ocean view, but that was fine. My husband and I traveled with a 3 and 4 year old. I was concerned about traveling with children so young, but we did not have any problems. The Mexico City is extremely confusing. I would avoid it if possible. Once we arrived in Acapulco we were greeted by Roberto. It was nice to have a friendly face at the airport. He took us to Walmart and gave us an excellent tour of Acapulco. Check in and out were quick and easy. We were never bothered by the resort at any time to do a time share "tour". We did have to pay to use the waterpark since we were not Grand Mayan members, but it was worth every penny. The children loved it. The prices were no different than any other decent resort. Other Americans guests were very friendly. The beach sand was clean and perfect and the beach vendors left us alone with a simple no thank you. We had an excellent, simple family vacation.

I just returned from a week long trip to Acapulco and my stay at the Grand Mayan was excellent. When walking to the reception desk at the Grand I was awestruck at the beauty of the ocean...it is enough to take your breath away. There were a total of 4 ladies in our group and we had the pleasure of staying in the Grand Master Suite which consisted of 2 bedrooms with a jacuzzi in each room, living, dining area and kitchen. It also contained two balconies and a dipping pool. The only complaint I would have is that the beds and pillows are too hard and the establishment needs to invest monies into providing better sleeping accomodations, and I would recommend avoiding the presentations. They claim they are only going to be 90 minutes but ours lasted at least 4 hrs. The highlight of the trip was my driver Roberto Alarcon. Roberto was funny, informative and told us all the right places to see. You can't beat his prices for personalized service. He took our group on a city tour where we saw the Chapel of Peace, Clift Divers, lagoon tour and other sites. He also recommended several restaurants and my sister and I ate at Su Casa a beautiful restaurant overlooking the city. Also on the lagoon tour we ate at an authentic Mexican restaurant located right along the ocean and the shrimp was the best I've ever eaten. When I left Acapulco I felt Roberto had become more than my driver but a friend. If you would like Roberto's contact information you can email me at www.justonmari@yahoo.com.

Stayed at the Grand Mayan in Acapulco. The resort was above average, but in true form to the Mayan Resorts they do "nickle and dime" you. They like to charge for amenities that are included in most other time share resorts. The true gem in this trip was ROBERTO ALARCON. We contacted him on the internet prior to our trip. Roberto was waiting at the airport for us with a big smile and a bigger bottle of tequila. Roberto provided us first class service at an extremely reasonable price. Roberto was able to arrange everything from a day fishing to a jet boat tour of the Black Lagoon, and never kept us waiting. His english is excellent and his knowledge of this city is outstanding.

Back to the Grand Mayan. It's about a half hour from the down town area of Acapulco, so be prepared to take a cab (or Roberto)to and from. Over all, the experience in Acapulco was outstanding, and the Grand Mayan property was very nice.

My family of four (children ages 10 and 12) stayed at the Grand Mayan during the last week of July and had one of the best vacations ever!

Overall, the Grand Mayan was nice. The hotel service and hospitality was well above average. The rooms were clean and the evening service was especially nice. We especially loved the waiter by the beach and pool, Oscar, whose service was impeccable. The children loved the waterpark, the pool, and Mondo, where we had a lot of fun playing cards and eating fondue!

I don't belive we would've enjoyed ourselves as much as we did if we had not had Roberto Alarcon as our trip consultant, driver and guide! We contacted him a few days before we left town and he was right there waiting for us at the airport with a sign bearing our family name! It was obvious to us that Roberto is well known and respected in Acapulco. He always arranged our lunch and dinner reservations and was an outstanding tour guide who knew how to integrate food, fun, shopping and entertainment! He took great pictures of us whenever we were together and even brought his family along with us on one of our outings. One of the great things about his services is his flexibility in planning our tours instead of force fitting our fun into pre planned time slots of typical tour guide services. I simply cannot say enough about him and recommend that anyone going to Acapulco be sure to connect with him before leaving. His contact info is all over this site!

As for my dislikes with the Grand Mayan: I understand the need to maintain security by wearing a wristband if you stay on the property; however, I did not appreciate their approach to distinguishing owners from those who were not by wristband color. Couldn't that have been taken care of electronically?? It made me wonder whether something else was behind the wristband requirement. The fact that you could smoke in Mondo kept us out of there a couple times when we wanted to be there. I was really disappointed to find that a place like the Grand Mayan would require its guests to wash dishes on vacation!! I thought that was just despicable!! Also, the vendors on the beach were very irritating to me while I was trying to relax.

Overall, very relaxing and family oriented vacation.