Front Desk Staff was very nice and efficient. The room was clean and comfortable although my double room was a little cramped. The valet service is slow slow slow. Even when I had called down to have my car brought up and allowed 10 minutes to go downstairs, I still waited 5 minutes. And most of the time, when I... more

Stayed at the RC Coconut Grove this weekend before a flight from MIA. I've only visited Miami a few times but never this area. The hotel is only about 8 miles from MIA in a quaint- nice neighborhood. The hotel seems perfect for small events/ meetings/ weekend trips. Beautiful lobby and city pool area. I had confirmed (and was guaranteed)... more

I stayed here for several nights for a combination of business and a weekend getaway. I was extremely happy with the hotel. The rooms were as clean, well decorated, and comfortable as you would expect. The service was very good - staff were always there when you needed them but without hovering. I think that is the epitome of good... more

Stayed at the Ritz-Carlton for two nights before a cruise. Taxi from the airport cost $25 (with tip). The hotel was situated in a rather quiet neighbourhood in Coconut Grove, not very much to see around there if you didn't have a car. CocoWalk with some shopping and restaurants was about 10 minutes walk away. The hotel itself was very... more

We had some concerns about the service due to reviews posted here. Our experience was stellar. The front desk was over the top. Particularly a young man named William. Friendly , bright, polite and very accomadating. We had a ball, and what a convenient location. more

We stayed for one night after a cruise and had a wonderful experience. The thing that stood out the most was the helpfulness of the staff. We arrived very early, 10am, and they were able to find us a room so we didn't have to wonder around all day. The room was very nice and the pool area above average.... more

It's hard to criticize a Ritz, they are always some level of nice, but RCCG misses the mark a bit. Service felt a bit "green." The girl at the front desk who checked us in was borderline unprofessional. Definitely not polished. Not the typical RC over the top hospitality. Was at the pool about 6 hours without being asked if... more

My husband and I planned to stay at the Ritz South Beach for 3 nights starting the Sunday of Memorial Day. Luckily, a friend warned us about a hip hop festival on South Beach, and after confirming the atmosphere with the conierge at that hotel (bad news), we decided to move to the Rtiz Coconut Grove. I am not sure... more

We stayed over the Memorial Day Weekend at the Ritz-Carlton, believing that our hotel stay would be deserving of the five star rating the hotel has received. Boy, were we wrong! I want to begin by saying that the staff are courteous and friendly and the rooms are nicely decorated, but I receive the same at any Marriott that I... more