I am so surprised by the bad reviews for this hotel on here! I had such a good stay! It is such a beautiful hotel and the staff were brilliant. Our room was huge and we had a view of the lovely outdoor pool. The band in the bar were brilliant, they made our evening with Sinatra and other tunes.... more

Very conveneint, clean, quiet and comfortable hotel. Had just a few hours between flights and decided to try this - glad about the decision. Shuttle very easy and took care of a lot of bags with no problem. Check-in very quick, and the rooms were very comfortable, well-decorated and quiet. Called service twice - once for ice and once for... more

We arrived in Bangkok in the evening and left the next morning so we payed the high price for the convenience. The hotel shuttle from Gate 4 and return in the morning was much appreciated as we had a lot of luggage. Despite the luxury and quietness of this hotel, it is still overpriced. It is the closest to the... more

I missed a flight home to due to change of flight schedule, and chose to take an extra night in Bangkok on the Novotel Suvarnabhumi, since it was the hotel closest to the Airport, and I thought a top end hotel would be able to provide stable internet access. The rooms are fine, but the service is below average. E.g.... more

I regularly stay at this hotel and have noticed a deterioration in reception service over the past year. Specifically, there is a lack of supervision and oversight of the staff. As other people have experienced, check-in can be a nightmare. It's not so much the lineups (even at off peak times) but the length of time it takes to get... more

This airport hotel is comfortable, spacious, relaxing, sound proof and nicely located at Bangkoks new airport. The hotel shuttle bus takes you to the hotel in 5 minutes. A taxi to MBK will cost you 500 baht. The rooms are huge with a very large very comfortable bathroom. We didn't check the pool but it looked nice. The final plus... more

This place cost AU$235 for one night. I think I would be happy with it if they charged half as much. I just wanted to get into my room, but the check in took forever and then walking to the room was the longest reception- to-room trek I've ever had to take in a hotel. Also, they only had twin... more

Used the hotel as overnight stay for airline transfer. The airline booked me into this hotel. Problem-free complimentary airport pickup and drop-off. Hotel staff very friendly and courteous. Room was large and spotlessly clean. Very quiet. Buffet breakfast and supper was fabulous. Did not get a chance to use all the facilities so I cannot comment on that. Would definately... more

It has everything you need from an airport hotel and it does things well. Service is friendly and efficient. The rooms are a decent size, well equipped and very clean. WiFi access is very expensive and there’s no public PC terminal available yet. The breakfast buffet is very expensive and there’s not that much choice either. We also had dinner... more