I can't believe all of the excellent ratings for this hotel. I just don't get it. Yes, Patricia is extremely helpful, fluent in several languages, and goes out of her way to make you welcome. That said, the place itself is a bit of a dump. It is a very inexpensive hotel in an expensive city, but the whole place... more

After searching for a hotel for our six day break,we booked this hotel after reading the reviews on tripadvisor. We were not disappointed. Its a great little hotel very clean and in a great location near to both the train station and the bus station. The staff are lovely,Patricia,Rosie and Settimio are so helpful and friendly. Florence hotels are quite... more

We booked this hotel based on the many good reviews made by other travellers on trip advisor. We were hoping to get some of the pleasant experiences that other travellers have had and well, we weren't disappointed. Hotel Hermes is a charming, clean, family run hotel, superbly priced and fantastically located in the city and also close to the train... more

On my recent visit to Florence, Italy I was lucky enough to have stayed at the Hotel Hermes. The hotel manager, Patricia was very pleasant and accomodating upon my arrival. She provided storage and safe keeping of my luggage while I toured Florence and she provided a tourist map that indicated all the major attractions. She went as far as... more

After spending a (pricey) week in Paris, my mother and I were looking for a convenient, clean, but inexpensive hotel in which to stay with my 7 month old daughter while we were in Florence. I searched through reviews on Trip Advisor, stumbling upon the Hotel Hermes. I can only concur with what others have said before. Patricia, Rosy and... more

After researching hotels in Florence for a stay in December 2008 (including using Trip Advisor), and after numerous email exchanges with a number of other hotels, we decided to stay at Hotel Hermes. Patricia was not only prompt and efficient in making the reservations but provided helpful travel advice and assistance. After numerous emails back and forth she felt more... more

Having stayed previously in several hard-to-locate Florentine hotels far removed from the city center, the Hermes was a welcome sight, located only steps from the Florence train station. It is very convenient to all the city attractions and an easy walk to any of the piazzas. The rooms are comfortable, air-conditioned, well-kept, and very affordable, and one would be hard-pressed... more

We stayed here only 2 nights in the Italian summer and were very grateful for the well airconditioned, large and clean room. It was very close to the train station and there is only a few flights of stairs up to your room, with a landing along the way if you're struggling! On arrival, we were so impressed by the... more

The Hotel Hermes is a real bargain for a nice small hotel located in central Florence. Our room with a large window opening into an interior patio was air-conditioned, large, clean and comfortable. It had an attached modern bathroom with shower. Three of us (two parents and a 9-year-old) stayed comfortably in the room for four days. The room had... more