I stayed at this hotel for one night during a business trip in Spain in July 2008. I chose this hotel because it was quite near the train station Atocha and I needed to leave quite early in the morning by train. However, once there I realised that it was a good 20mn walk from the station, I do not... more

I was extremely impresessed with this hotel. Okay it is a short walk from the centre of Madrid but there is a taxi rank right outside where you can jump in and spend less than 6 Euros goin to any part of the old town. I do not agree that the rooms were "spartan" as the previous review stated. In... more

When you see the rates for the Rafaelhoteles Atocha, you should know that you are not booking a luxury property, but a discount hotel. With that understanding, you should not be disappointed in this hotel. The rooms are simple and spartan, but clean. The staff does not provide 5-star service, but they are at least competent. The breakfast is not... more

I stayed at this hotel while in Madrid on business. The hotel is within walking distance of the city centre and the rooms are all clean and comefortable with a modern look and feel. As a business visitor I had no complaints. If travelling to Madrid as a tourist I imagine that this hotel would be quite expensive and better... more

I stayed here for one night. The staff are unfriendly and sometimes even downright rude. They weren't helpful when I asked about the nearest metro stop or local stores/restaurants. The room was bigger than expected (I had a single room) and the bathroom was clean. The only redeeming quality for this hotel is that it's in a quiet neighborhood and... more

The hotel itself is not bad, but the staff at the front desk and during breakfast is unexperienced and not friendly at all. During breakfast you may observe the very young and untrained staff. Their fingers are in their hair, nose, ears, mouth ... and seconds later they touch the plates... Some cups were not clean, we asked for a... more

Apparently customer service is not important at this property. I was part of a 40 person tour group that stayed here on Oct 06 and Oct 07. The hotel A/C was shut off and room temp was 80 degrees. Reason told to us and our tour director was that a number of guests complained that it was too cold. Each... more

My girlfriend and I stayed here for three nights in April this year. It was a friend's 30th birthday weekend so we didn't choose it but we weren't disappointed. The staff were polite and very friendly and the room was clean, comfortable and not too small. We didn't have breakfast because we always like to eat out for breakfast, not... more

Not a bad hotel, except that several of its front office staff do not speak or understand English properly. As well, one cannot get a tour planned at this hotel. Hotel and rooms very clean. more