The hotel was clean and worth the price paid. It is right on the ocean and the view from our room was amazing! The conceirge staff were helpful with providing directions and recommendations. We easily booked tours from the hotel. The staff did a great job cleaning every morning and turning down the room in the evening. I did not... more

We stayed at this hotel from April 18 to 21. I was impressed with the cleanliness of the hotel from the very moment I stepped foot in the lobby. The lobby is great and well-kept. Everyday the workers would sweep and wipe the floors. As it is the standard for everything that you do around Mexico, tipping goes a long... more

We went here to celebrate our college spring break. From the first moment, the staff made us feel very welcome. I never expected a trip to Cancun to be a cultural experience, but it was. We met very few Americans at the Bel Air, and spend lots of time hanging out with our new Mexican and Argentine friends and practicing... more

Bel Air is a very clean, very beautiful hotel at the southern end of the hotel zone only 10 minutes from the airport.. My wife and I enjoyed staying there from Saturday through Tuesday April 12-15. We did not do the All Inclusive, but we would not recommend the all-inclusive unless you plan on eating every meal at the Bel... more

First I reading the other comments about the hotel, and writting to the Manager. When we arriving to the Lobby we find a friendly and nice people Vianny is amazing very carismatic and funny. The Room are amazing, very clean and white. The Pool Area is a special because you see all the areas and the sea. The birds are... more

When all you are looking for is a quiet hotel with a friendly staff, a nice restaurant, a beautiful beach, warm sand and blue waters; this is the place for you. The shuttle from the airport is only 24 bucks and the location is great. It's only a 10 min, 60 cent, bus ride to downtown Cancun. The staff is... more

We stayed at the Bel Air in March during spring break. The hotel itself is very nice and the pool and beach area is gorgeous! The ambiance of the courtyard and surrounding areas is very relaxing. The rooms live up to the minimalist theme the hotel is going for and are well kept. The beds are very comfortable! The Bel... more

The hotel is beautiful, the decorations are great. The staff brings you drinks while you check in. My ocean view room was great. The furniture is comfortable. The prices for the drinks (non-alcoholic) in the refrigerator are reasonable. The room comes with a DVD player and you can borrow movies from the hotel's very limited selection for free. I love... more

When I stepped out of the people-carrier taxi I fell; the step was too high for me to exit without assistance, I hurt my foot badly and was limping in strong pain for the entire stay at the hotel. . There is a long flight of carpeted stairs, with a handrail on one side only, leading up to the reception... more